Integration is the ability for two different pieces of software to communicate with each other. While autoflow can run stand-alone without any issues, we currently have multiple levels of integration with most shop management systems.
SHOP MANAGEMENT SYSTEMS (SMS) WE CURRENTLY INTEGRATE WITH
Level 1 integration is a one-way pull of information out of the shop management system (SMS) and the ability to sync first status. When a ticket is created in the SMS, our adapter pulls information out of the SMS and inserts it into the autoflow cloud. When you select “Check-in” in your management system, the integration will automatically add that customer to your autoflow active customer page. This can also include appointment syncing between systems and mapping of user accounts.
Estimate/RO created in SMS
autoflow adapter uploads information to autoflow cloud
Customer automatically added to autoflow’s active customer page
Level 1 integrated management systems
Includes level 1
Level 2 integration allows your shop management system (SMS) and autoflow to sync multiple statuses. This can range from a complete status sync to multiple steps in your SMS workflow.
Estimate/RO created in SMS with status “Check-in”
Status sync from SMS to autoflow
Customer automatically added to autoflow’s active customers page
Level 2 integrated management systems
Includes levels 1 & 2
Level 3 integration allows clients to push DVI results back into the shop management system (SMS) after a digital vehicle inspection (DVI) has been completed, eliminating all dual entry from service writers.
DVI results submitted to SMS
Recommendations populated in SMS
Level 3 integrated management systems
Work Order in SMS
Work Order pulled from SMS
Work Order from SMS is populated in autoflow’s work order
Level 4 integrated management systems
Includes levels 1, 2, 3 & 4
Level 5 integration allows your shop to see customer vehicle history directly on your autoflow digital vehicle inspection (DVI).
Vehicle history in SMS
Vehicle history pulled from SMS
DVI displays vehicle history
Level 5 integrated management systems
Shop Management System + autoflow integration = Even MORE Time Savings!
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