Dallas, TX – autotext.me introduces Rewards and Referrals, its new program built to recognize customer loyalty and give meaningful rewards for referrals. Founder of autotext.me and co-owner of Golden Rule Auto Care, Chris Cloutier, explains what inspired his approach in designing the new feature. “Many loyalty and rewards programs are executed backwards. Why burden customers with another card to carry or app to download? Why can’t businesses keep track of that for them? For one of my customers to be a part of this program, they have to be just that, a customer. My shop will keep track of their loyalty for them, the way it should be.”
Rewards and Referrals enables shops to quickly track and map referrals to customers via a visual referral tree. The program is fully customizable, giving shops the ability to create their own point structure for customer referrals and visits and define rewards. Reporting is also included on referrals, earned points, and redeemed rewards.
Shops are further able to determine the actual value of their customers and identify top customers. “In a small business, your most loyal customers are your best salespeople,” explains Chris. “As small business owners, we tend to chase new customers and spend hundreds of dollars a month in advertising that nets us a very small rate of return. Rewards and Referrals is simple to use and gives credit to your number one sales and marketing resource, your customers.”
Created and developed by a shop owner, autotext.me is uniquely positioned to understand and identify the needs and challenges facing owners and shops today. autotext.me is a comprehensive, cloud-based tool that offers simple solutions for workflow management, improved communications, digital vehicle inspections, quality control, and customer rewards. autotext.me integrates with a variety of shop management systems and focuses on streamlining everyday processes, leading to greater shop efficiency, productivity, and customer satisfaction.