We will certainly be sad to see you go, but yes. Either Party may cancel this Agreement at any time upon at least ten (10) days advance written notice to the other Party.

Yes! You have the ability to create your own templates. They only take minutes to set up and you can have as many as you like!

We offer a free test drive to ensure you are making the right choice. Typically it runs for 2-4 weeks with a cap of 25 free inspections. This includes free training and support

We have a full suite of API’s that can be leveraged to integrate iDVI with your claims system. Please reach out for more details!

It’s very easy to store the inspection report. It can be stored as a PDF or accessible as a clickable link.

We do not allow them to access the gallery of their phone so they can’t recycle pictures! They have to use the camera of their mobile device

If you are using one of the leading shop management software systems you will not need to change. In fact, you can consider us the perfect pair to the shop management system you are using right now. Take a moment to find your SMS among our list of excellent integration partners.

Yes, agree to work with us for 12 months and our monthly pricing plans are reduced by 10%.

Yes, all of our pricing plans include onboarding guidance, support and training.

No. This is a month-to-month service that doesn’t require any long-term commitment or contract.

No, we do not use facial recognition technology. Although our cameras are intelligent and can detect the presence of a body in the bay, we do not use facial recognition for privacy reasons.

We do not require the service advisor or technician download an app! iDVI runs in the browser on the mobile device of their choice – smart phones, tablets, etc.

Training is free, unlimited and highly encouraged! We pride ourselves on supporting our clients and believe in setting you up for success. We offer webcast calls with a training specialist and provide online training material.

The live video feed is sent to a control panel, Autoflow. In this dashboard, you’ll have access to all of your shop’s visual data both live and from the past at all times.  We even have long-term memory storage options.

Technicians can utilize the chat feature available in the Autoflow software to ask any questions or seek clarification from the Service Advisor while the repair process is ongoing.

Digital inspections improve customer confidence by equipping them with the necessary knowledge to make informed decisions about their vehicle. Through detailed photos, documented explanations, and clear recommendations, customers gain a thorough understanding of the how and why behind the recommended repairs and services. This understanding builds confidence in the service provider’s expertise and strengthens the customer’s trust in the recommendations provided.

Digital inspections reduce customer questions and build trust by providing comprehensive information and visual evidence. When service advisors send a well-done inspection report with detailed photos and explanations, it addresses many of the customer’s potential questions upfront. This level of transparency and professionalism creates trust between the customer and the service provider, as the customer can see the thoroughness and expertise behind the inspection process.

Book a free demo call with one of our automation experts today.

Book a 20-30 minute consultation with one of our AI camera technology experts for a comprehensive analysis of how our cameras and software can boost your profits. During the consultation, you’ll complete a step-by-step questionnaire to ensure a seamless rollout of the technology.

Photos in digital inspections have a significant impact on the customer’s decision-making process. By providing visual evidence of the specific parts that need to be replaced or repaired, customers can see for themselves the condition of their vehicle. This transparency builds trust and confidence, leading to a higher likelihood of customers authorizing the recommended repairs.

By sending a well-done report with photos, customer questions are reduced as they can visually see their car and what needs to be replaced and repaired. This visual evidence helps them recognize the work done for them, resulting in a stronger trust between the customer and the shop.

Technicians use colors to grade the parts: green for good, yellow for okay, and red for bad.

Technicians take pictures of the parts being inspected. These pictures serve as a visual representation and help communicate the inspection findings to the customer.

According to service advisors, the pictures act as a silent service advisor and sell themselves to the customers.

Our software allows technicians to simply chat with the Service Advisor straight from their tablet when they have a question.

Autoflow software offers valuable assistance in effectively managing technicians and their availability. Service advisors are empowered to oversee technicians’ activities directly from their desks, eliminating the need for constant physical presence on the workshop floor. By providing real-time information, the software enables advisors to accurately monitor each technician’s available hours, ensuring optimal utilization of their expertise. Furthermore, service advisors can conveniently track the progress of vehicles being serviced, facilitating better planning and coordination between different tasks. The software also includes a user-friendly task manager, eliminating the risk of overlooked or neglected important tasks. Overall, Autoflow streamlines technician management, ensuring smooth operations and minimizing the chances of any issues going unnoticed.

Our team takes care of the entire installation process. After we schedule a convenient date and time, our team will arrive on-site to set everything up for you. We’ll safely secure cameras near your bays. Once the cameras are installed, they will automatically start collecting data for you as soon as they are connected to your Wi-Fi network. There’s no need for you to do anything else once they’re up and running.

Color grading in digital inspections, such as using green for good, yellow for OK, and red for bad, helps vehicle owners better comprehend the inspection’s findings. It provides a visual representation of the condition of different parts of their vehicle, making it easier for them to understand the severity of any issues identified.

Since using mobile technology and photos, most auto centers and tire shops see an increase in their average repair order from approximately $380 to $510. Moreover, for new customers, the average repair order amount is often much higher. This demonstrates that the use of mobile technology and photos has a significant positive impact on customers’ willingness to authorize recommended repairs, leading to higher order amounts.

The use of photos allows service advisors to spend more time preparing the presentation but less time talking to the customer. This suggests that the visual impact of photos reduces the need for service advisors to extensively explain or persuade customers, as the evidence presented through photos speaks for itself.

Unproductive time in a shop can directly result in lost revenue. When technicians are required to spend a significant amount of time running back and forth to ask questions, it impacts the overall efficiency of the shop. This time, which could have been utilized in completing tasks and generating revenue, goes to waste. As the saying goes, time is money, and every unproductive minute adds up to lost potential earnings.

To mitigate this problem, Autoflow’s workflow management software is designed to keep technicians in the bays and Service Advisors at the counter. This eliminates or minimizes the need for constant back and forth, saving valuable time. By reducing these interruptions, technicians can focus on their tasks without unnecessary distractions, resulting in faster completion of jobs and increased productivity.

Furthermore, interruptions throughout the day also affect the effectiveness of Service Advisors. As they juggle multiple responsibilities, including attending to the needs of the shop, these frequent interruptions consume their time and energy. Consequently, their ability to sell additional work to customers and provide exceptional customer service is compromised.

By decreasing the number of interruptions and minimizing unproductive time, a shop can significantly increase the number of jobs sold. With more uninterrupted time, Service Advisors can fully focus on selling work to customers and delivering top-notch customer service. This, in turn, leads to improved customer satisfaction and loyalty, ultimately boosting the shop’s revenue.

In summary, unproductive time directly impacts the revenue of a shop. By implementing workflow management software and reducing interruptions, shops can enhance efficiency, complete jobs more quickly, and maximize their revenue potential.

Take your auto repair shop to the next level by providing the best customer service possible. Both you and your customers will appreciate the advanced customer scheduling feature. It allows for online scheduling and follow-up reminder texts. Next is the contactless check in that saves everyone time. Once the auto repair process has started, your customer can receive real-time updates and communicate with the technicians. Throughout the vehicle repair appointment, a tech can share the vehicle inspection findings, provide estimates and receive work order approvals. This level of transparency between an automotive repair shop and customer is a true added value. When the auto repair is complete, your customer can then review the labor invoice and use the text-to-pay (customer payment) tool. And there’s more. While Workflow was developed with a technician in mind, the benefits for your customers are endless.

Autoflow workflow management saves time and money for shop owners by reducing unproductive minutes that lead to lost revenue. With the software’s assistance in streamlining operations, the time spent on unnecessary back and forth is minimized, allowing technicians to focus on working in the bays and service advisors to focus on assisting customers at the counter. By optimizing the shop’s operations, the software saves time, which in turn saves money for the shop owners.

Technicians at the typical auto repair shop complete a digital vehicle inspection in 0.3 hours or less.

The installation process typically takes two days. Our skilled technicians work efficiently and furthermore, they will work around your vehicles and team, making sure not to interfere with your day-to-day operations.

Upon completion of your demo call, we’ll typically have your account ready to onboard within 24 hours.

Each bay only requires two cameras. Our cameras are equipped with advanced technology and a wide-angle view, allowing them to capture everything required with just two cameras per bay. It’s surprising, but true! You’ll hardly even notice they’re there as they blend seamlessly into their surroundings.

61% of consumers say they want the ability to text a business back.

It’s a transactional fee schedule with a monthly minimum. You only pay one time per inspection sent. Please contact us for details.

1 in 3 consumers checks their text notifications within one minute of receiving a text.

Customers have been observed to text their approval from their mobile device within 1 minute of seeing the photos. This demonstrates that the use of photos has a rapid and positive impact on customers’ decision-making process, allowing them to quickly authorize recommended repairs.

Customers typically respond to text messages from their auto repair shop within an average timeframe of 3 minutes.

When developing Workflow, it was important that all of the tools be accessible and user-friendly. If you’ve chosen to take the next step in optimizing your process, then we have training tools to help everyone on your team. The Training hub provides valuable instructional videos; they are even broken down for your repair shop’s departments including shop owner,  administration, service advisor, and repair technician. There are also helpful samples, set-up instructions, and a deeper look at additional features. Simplifying the training  means a quicker turn around in increased productivity and enhanced customer satisfaction.

As our camera technology is proprietary, it’s necessary to use it with the Autoflow software platform, which incurs ongoing costs. However, we assure you that the costs are minimal and are easily offset by the value and benefits of our solution. During the consultation, we can discuss your requirements and provide a personalized quote that fits your budget, so you can have a clear understanding of the ongoing costs involved.

We offer customized solutions tailored to your specific bay count and needs, so the cost can vary. When scheduling a consultation with one of our experts to discuss your requirements as part of the consult you’ll receive a personalized quote that meets your budget and objectives.

One of the benefits of using Autoflow software is that it allows technicians to easily chat with the Service Advisor directly from their tablet, eliminating the need for additional communication channels and facilitating real-time communication.

By using the chat feature, technicians can quickly and easily ask questions, seek guidance, or provide updates to the Service Advisor, creating a seamless workflow and enhancing collaboration between the two parties.

The impact of digital inspections on customer authorization of recommended repairs is significant. Customers who can visually see the repairs needed through photos are more likely to authorize the recommended repairs. The transparency and clarity provided by digital inspections remove doubts and uncertainties, empowering customers to make informed decisions about their vehicle’s maintenance and repair needs.

Technicians mark any necessary repairs or maintenance in the designated section during the inspection.

The purpose of Autoflow software is to reduce the back-and-forth communication between technicians and Service Advisors, thereby saving time and increasing efficiency.

Autoflow is 100% cloud-based, so there are very few requirements to run on a tablet device. However, to help you know where to read this page to see what solutions we would recommend and what we’ve found works well.

The video feeds are securely hosted in the Autoflow control panel, and only authorized users in your account, as well as our team of engineers and support specialists, will have access to them.

You do! It’s that simple. It is your data. As an active customer, all your data is securely archived and immediately available 24/7. If you decide to leave us for whatever reason, we will retain your history and allow you access to the archived data for up to a year.