Rewards & Referrals

Easy-to-use rewards program with a built-in innovative referral tool

Omnique Ticket Transfer

Ticket Transfer Criteria The following Omnique data points are required for Ticket Transfer to occur: Customer First and Last names Customer Phone number: Autoflow (Autoflow) will use the first mobile number listed. If no mobile number is listed, Autoflow will use any...

Omnique Status Sync

Setting up Omnique RO Statuses To add, modify, or remove Omnique RO Statuses, follow the outlined procedure below: Select Configuration from the left navigation menu. Select the RO Statuses menu. Adding or Editing Omnique RO Statuses You can edit an existing RO status...

Omnique User Mapping

Assign Staff in Omnique Select the Service Advisor from the Ticket Info drop-down list. Select the Technician from the Ticket Info drop-down list Ticket Transfers with the Proper Individuals Assigned The Service Writer and Technician are both assigned in the Autoflow...

Omnique Appointment Sync

Enable Appointment Sync in Autoflow Select Company Settings from the admin menu Slide the Appointment Sync toggle to the Yes Note: Omnique automatically presets the appointment with the current date and the next hour when scheduling from an open ticket. To prevent...

DVI Push to Omnique

Omnique Setup DVI results transfer requires a specific line item to be added to the Omnique ticket. To enable that function it is required to have a line item, or part, with the part number of “Recommend” in the Omnique Parts/Labor Catalog. Submitting...