Rewards & Referrals

Easy-to-use rewards program with a built-in innovative referral tool

ROW Adding tickets to Autoflow

From RO Writer To your Autoflow Dashboard Transfer Criteria: For a transfer to occur, your ticket must contain these items: Client first and last name or business name Mobile number in the “cell” field Vehicle Year/Make/Model Ticket must have an...

ROW User Mapping

Service Writer and Technician Assignments in ROWEqual Assignments in Autoflow Step 1:  Confirm the “Technician or Service Writer Code”  Tech code found under menu Configuration -> Labor -> Technicians  SW code found under menu Configuration ->...

ROW Status Mapping

Sync your status fields in ROW with your work flow in Autoflow. To Sync: Spell each status exactly the same. Simple. When you select the status in ROW, it will automatically move the status on that record in Autoflow The status sync is one way. Autoflow status changes...

ROW Digital Work Order Generation

Generating Work Order in Autoflow from an RO in RO Writer Step One: For the work order generation to occur: RO must have at least one labor or parts line Mobile number in the “cell” field Vehicle Year/Make/Model Ticket must have an “Arrived...

ROW Adapter Troubleshooting

RO Writer Adapter v2 Overview Video If tickets are not transferring from RO Writer to Autoflow the first thing to check is the Autoflow Adapter. The Autoflow Adapter is installed on only one system in each shop and is either on the RO Writer server or another system...