Self-Service Virtual Claims Inspection Platform
Save Money
- Cut inspection costs by up to 80%
- Eliminate unnecessary rental costs caused by inspection delays
- Reduce losses from fraudulent or non-covered claims
Save Time
- Reduce inspection turnaround from 1-3 days to hours
- Eliminate inspection bottlenecks so adjusters focus on adjudicating claims
- Accelerate claims resolution times
Increase
- Operational efficiency by shifting staff from inspections to claims adjudication
- Dealer satisfaction and loyalty through faster repair approvals
- Customer satisfaction by reducing delays and getting them back on the road
Physical inspections can take 2 to 3 days and cost between $100 to $300 per claim. That’s time and money your business—and your customers—can’t afford to lose.
iDVI (Instant Digital Vehicle Inspection) is a virtual claims inspection platform that helps warranty claims administrators speed up claim adjudication, reduce costs, and improve customer satisfaction.
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Find out how much time and money CNA saved by adopting a virtual inspection program.
- Supporting the traditional inspection process was costing CNA almost 2 full time resources.
- The excessive phone calls, duplicate data entry and following up with the 3rd party inspection companies was costing CNA valuable time on every claim.
Savings!
Both time & money
“The iDVI tool has been a tremendous win for both CNA National and our valued dealer partners. Not very often do we get to experience significantly improved efficiency, reduced costs all while improving the customer experience.”
How iDVI Works
Send
Adjuster sends service provider a secure link via email or text that will lead them to an easy-to-use in-browser self-service inspection template that has already been customized to your needs.
Inspect
Recipient logs in, follows prompts and takes pictures and videos you need and completes inspection in minutes.
Receive & Review
Adjuster(s) instantly receive notification that the report has been completed and ready to review.
Decide
Adjuster now has the necessary information to make a claims decision or request more information if needed.
Features of iDVI
Seamless API Integration
Easily connect iDVI to your existing claims platform or CRM with our robust, developer-friendly API. No double entry, no workflow disruption—just a smooth, automated process from start to finish.
Real-Time Two-Way Texting
Engage users instantly through conversational SMS. Send inspections, receive responses, and resolve issues faster—without requiring app downloads or complicated logins. Cut down on time-consuming phone calls—texting is faster, easier, and more efficient.
Faster Turnaround Times
Cut inspection time from days to just hours. Our streamlined process accelerates claims adjudication, keeping customers happy and operations efficient.
Cost Efficiency
Reduce inspection costs by up to 75% compared to traditional physical inspections, without sacrificing accuracy or security.
User-Friendly Web-Based Interface
Provide inspectors, adjusters, and administrators with an intuitive, mobile-friendly platform—and no app download required for service advisors—making inspections simple for both staff and customers.
Powerful Reporting & Analytics
Beyond the numbers, iDVI reporting helps you spot trends, uncover bottlenecks, and identify training opportunities—all designed to optimize team efficiency and speed up your claims process.
Integration Partners
Our Clients
NAAC has found Autoflow to be a very valuable partner – trustworthy, dependable, and supportive. We get the information that we need now – not later – and really enjoy the cost savings. It’s a great tool!
no hassle low pressure
Book a demo today!
Book a no-hassle call with one of our automation experts to discover how the iDVI platform can help you save time and money.
