Support

How can we help? Browse our easy-to-use tutorials, watch our video walk throughs, or find the answers you need in our FAQ.

General

Contact Us

Have questions or need help? We are here for you. Call, Text or Email us!

Read More

How to access support in tool

Have questions or need help? We are here for you. Call, Text or Email us!

Read More

Onboarding

New to Autoflow? Start your setup, and onboarding training here.

Read More

Load More

Get quick answers to common issues

Having an issue on only one device or browser

If you are experiencing this issue it is most likely an issue with your browser's cache.

Read More

Work assignment not syncing or mapping to the correct user profile

If you are experiencing this problem the linking of the user profile in your shop management software to the user profile in Autoflow may not be correct.

Read More

A customer not showing in the workflow dashboard as expected

If you are experiencing this issue make sure you are collecting all the information needed from a customer.

Read More

Tutorials

How to add a new customer

1. Click Add Customer in the top menu 2. Type in the cell phone number of the customer you would like to add and click Start...

Read More

How to add an existing customer

1. Click on Add Customer on the top menu bar 2. On the next page enter the cell phone number of the customer you want to add, click Start...

Read More

How to add a service writer or technician account

1. From the Administrator Account, find the admin dropdown menu in the top right corner of the page 2. Select the option Add new user...

Read More

How to move a customer along the workflow

1. Find the customer you wish to update the status of 2. Click on the desired stage of the workflow you wish to move them to...

Read More

Load More