ONLINE SCHEDULING

Convert more web visits into confirmed appointments

2-WAY INTEGRATION

Save clicks and speed up your customer response time with SMS integration

Forget the Frustrations of Manual Scheduling

For years, shops relied on customers calling in during office hours and describing problems with their vehicles. This ate up hours of time as service advisors tried to identify exactly what didn’t work right.

Afterward, shop staff would write in an appointment book or fill in a block in a scheduling spreadsheet. These imperfect systems often led to double bookings in shops with larger staff or misunderstanding about a customer’s request. In short, it cost everyone time and money.

On the customer side, they found themselves explaining a problem they didn’t understand. This also interfered with their work days as they tried busy phone lines then waited in lines to hand in their keys.

Honestly, this process served everyone poorly. Shop staff invested their time in repetitive processes that could easily be automated. By paying them to do this type of work, shops made less profit. Surely, their time could pay off by working more efficiently and using their skills to drive more business.

However, a simple solution awaits that leads to smoother operations, shorter turnaround times and greater customer loyalty. Let’s find out more about Kiosk.

Benefits for your shop

On the shop side, your service advisor can quickly copy and paste links and check-in answers to repair orders, a CRM and other processes. By the time a customer arrives, they understand what is needed and get the service or repair underway. After all, it’s easier to schedule technicians ahead of time.

Even better, Kiosk integrates seamlessly with Autoflow’s existing DVI software. By adding the customers’ initial descriptions to the inspection process, techs get a first-hand summary of what to look for. That improves accuracy and efficiency all around.

When you use Kiosk for auto shop scheduling, you can tap into these benefits:

• Streamlined and simplified customer check-ins
• Less paperwork
• Shorter wait times at the counter 

By adding electronic signatures and digital forms, you create a modern, streamlined experience that aligns with customers’ online shopping experiences. They feel right at home approving work with a click then awaiting digital updates.

When they pick available appointments, no one needs to fish around for a time to reschedule. Instead, automated appointment management fills in spots in real time and sends reminders right away. Everyone clearly sees the process and gets on with the job at hand – fixing cars to customers’ satisfaction.

As a result, customers feel you value their time and money. This builds more loyalty, which pays off with great word-of-mouth recommendations. Hey, you will likely start seeing even better reviews too!

After all, the customers get to decide how to interact with your shop – with text, email or an old-fashioned call. Now, you have insights to create more tailored customer interactions in your marketing campaigns. That enriches your relationship even further.

Integrate and Automate for Greater Efficiency

By merging appointment scheduling, check-in and DVIs, Autoflow’s Kiosk optimizes auto service workflows from booking to repair. This saves valuable staff time.

Upon arrival, customers can scan a QR code to begin their own check-in. From there, they follow these steps:

1. Enter a phone number.
2. Type in name, vehicle and mileage. Some fields will autofill for existing clients.
3. Answer repair/ service questions created by staff.
4. Select services from the menu options
5. Review the data and correct errors.
6. Click Submit and the KIOSK resets for the next client.

Now, that information flows efficiently into your other processes within seconds. Above all, it accurately captures the customer data and eliminates costly redundant manual tasks. You’ve just saved money towards your profits.