Digital inspections improve customer confidence by equipping them with the necessary knowledge to make informed decisions about their vehicle. Through detailed photos, documented explanations, and clear recommendations, customers gain a thorough understanding of the how and why behind the recommended repairs and services. This understanding builds confidence in the service provider’s expertise and strengthens the customer’s trust in the recommendations provided.

Digital inspections reduce customer questions and build trust by providing comprehensive information and visual evidence. When service advisors send a well-done inspection report with detailed photos and explanations, it addresses many of the customer’s potential questions upfront. This level of transparency and professionalism creates trust between the customer and the service provider, as the customer can see the thoroughness and expertise behind the inspection process.

Photos in digital inspections have a significant impact on the customer’s decision-making process. By providing visual evidence of the specific parts that need to be replaced or repaired, customers can see for themselves the condition of their vehicle. This transparency builds trust and confidence, leading to a higher likelihood of customers authorizing the recommended repairs.

By sending a well-done report with photos, customer questions are reduced as they can visually see their car and what needs to be replaced and repaired. This visual evidence helps them recognize the work done for them, resulting in a stronger trust between the customer and the shop.

Technicians use colors to grade the parts: green for good, yellow for okay, and red for bad.

Technicians take pictures of the parts being inspected. These pictures serve as a visual representation and help communicate the inspection findings to the customer.

According to service advisors, the pictures act as a silent service advisor and sell themselves to the customers.

Color grading in digital inspections, such as using green for good, yellow for OK, and red for bad, helps vehicle owners better comprehend the inspection’s findings. It provides a visual representation of the condition of different parts of their vehicle, making it easier for them to understand the severity of any issues identified.

Since using mobile technology and photos, most auto centers and tire shops see an increase in their average repair order from approximately $380 to $510. Moreover, for new customers, the average repair order amount is often much higher. This demonstrates that the use of mobile technology and photos has a significant positive impact on customers’ willingness to authorize recommended repairs, leading to higher order amounts.

The use of photos allows service advisors to spend more time preparing the presentation but less time talking to the customer. This suggests that the visual impact of photos reduces the need for service advisors to extensively explain or persuade customers, as the evidence presented through photos speaks for itself.

Technicians at the typical auto repair shop complete a digital vehicle inspection in 0.3 hours or less.

Customers have been observed to text their approval from their mobile device within 1 minute of seeing the photos. This demonstrates that the use of photos has a rapid and positive impact on customers’ decision-making process, allowing them to quickly authorize recommended repairs.

The impact of digital inspections on customer authorization of recommended repairs is significant. Customers who can visually see the repairs needed through photos are more likely to authorize the recommended repairs. The transparency and clarity provided by digital inspections remove doubts and uncertainties, empowering customers to make informed decisions about their vehicle’s maintenance and repair needs.

Technicians mark any necessary repairs or maintenance in the designated section during the inspection.