Take your auto repair shop to the next level by providing the best customer service possible. Both you and your customers will appreciate the advanced customer scheduling feature. It allows for online scheduling and follow-up reminder texts. Next is the contactless check in that saves everyone time. Once the auto repair process has started, your customer can receive real-time updates and communicate with the technicians. Throughout the vehicle repair appointment, a tech can share the vehicle inspection findings, provide estimates and receive work order approvals. This level of transparency between an automotive repair shop and customer is a true added value. When the auto repair is complete, your customer can then review the labor invoice and use the text-to-pay (customer payment) tool. And there’s more. While Workflow was developed with a technician in mind, the benefits for your customers are endless.

When developing Workflow, it was important that all of the tools be accessible and user-friendly. If you’ve chosen to take the next step in optimizing your process, then we have training tools to help everyone on your team. The Training hub provides valuable instructional videos; they are even broken down for your repair shop’s departments including shop owner,  administration, service advisor, and repair technician. There are also helpful samples, set-up instructions, and a deeper look at additional features. Simplifying the training  means a quicker turn around in increased productivity and enhanced customer satisfaction.