Technicians can utilize the chat feature available in the Autoflow software to ask any questions or seek clarification from the Service Advisor while the repair process is ongoing.

Our software allows technicians to simply chat with the Service Advisor straight from their tablet when they have a question.

Autoflow software offers valuable assistance in effectively managing technicians and their availability. Service advisors are empowered to oversee technicians’ activities directly from their desks, eliminating the need for constant physical presence on the workshop floor. By providing real-time information, the software enables advisors to accurately monitor each technician’s available hours, ensuring optimal utilization of their expertise. Furthermore, service advisors can conveniently track the progress of vehicles being serviced, facilitating better planning and coordination between different tasks. The software also includes a user-friendly task manager, eliminating the risk of overlooked or neglected important tasks. Overall, Autoflow streamlines technician management, ensuring smooth operations and minimizing the chances of any issues going unnoticed.

Unproductive time in a shop can directly result in lost revenue. When technicians are required to spend a significant amount of time running back and forth to ask questions, it impacts the overall efficiency of the shop. This time, which could have been utilized in completing tasks and generating revenue, goes to waste. As the saying goes, time is money, and every unproductive minute adds up to lost potential earnings.

To mitigate this problem, Autoflow’s workflow management software is designed to keep technicians in the bays and Service Advisors at the counter. This eliminates or minimizes the need for constant back and forth, saving valuable time. By reducing these interruptions, technicians can focus on their tasks without unnecessary distractions, resulting in faster completion of jobs and increased productivity.

Furthermore, interruptions throughout the day also affect the effectiveness of Service Advisors. As they juggle multiple responsibilities, including attending to the needs of the shop, these frequent interruptions consume their time and energy. Consequently, their ability to sell additional work to customers and provide exceptional customer service is compromised.

By decreasing the number of interruptions and minimizing unproductive time, a shop can significantly increase the number of jobs sold. With more uninterrupted time, Service Advisors can fully focus on selling work to customers and delivering top-notch customer service. This, in turn, leads to improved customer satisfaction and loyalty, ultimately boosting the shop’s revenue.

In summary, unproductive time directly impacts the revenue of a shop. By implementing workflow management software and reducing interruptions, shops can enhance efficiency, complete jobs more quickly, and maximize their revenue potential.

Take your auto repair shop to the next level by providing the best customer service possible. Both you and your customers will appreciate the advanced customer scheduling feature. It allows for online scheduling and follow-up reminder texts. Next is the contactless check in that saves everyone time. Once the auto repair process has started, your customer can receive real-time updates and communicate with the technicians. Throughout the vehicle repair appointment, a tech can share the vehicle inspection findings, provide estimates and receive work order approvals. This level of transparency between an automotive repair shop and customer is a true added value. When the auto repair is complete, your customer can then review the labor invoice and use the text-to-pay (customer payment) tool. And there’s more. While Workflow was developed with a technician in mind, the benefits for your customers are endless.

Autoflow workflow management saves time and money for shop owners by reducing unproductive minutes that lead to lost revenue. With the software’s assistance in streamlining operations, the time spent on unnecessary back and forth is minimized, allowing technicians to focus on working in the bays and service advisors to focus on assisting customers at the counter. By optimizing the shop’s operations, the software saves time, which in turn saves money for the shop owners.

When developing Workflow, it was important that all of the tools be accessible and user-friendly. If you’ve chosen to take the next step in optimizing your process, then we have training tools to help everyone on your team. The Training hub provides valuable instructional videos; they are even broken down for your repair shop’s departments including shop owner,  administration, service advisor, and repair technician. There are also helpful samples, set-up instructions, and a deeper look at additional features. Simplifying the training  means a quicker turn around in increased productivity and enhanced customer satisfaction.

One of the benefits of using Autoflow software is that it allows technicians to easily chat with the Service Advisor directly from their tablet, eliminating the need for additional communication channels and facilitating real-time communication.

By using the chat feature, technicians can quickly and easily ask questions, seek guidance, or provide updates to the Service Advisor, creating a seamless workflow and enhancing collaboration between the two parties.

The purpose of Autoflow software is to reduce the back-and-forth communication between technicians and Service Advisors, thereby saving time and increasing efficiency.