Virtual Claims Inspection Platform

Name: Instant Digital Vehicle Inspection
Uploaded: 2023-01-05T21:33:56+00:00
Channel: KMS
Description: iDVI (Instant Digital Vehicle Inspection) is a virtual claims inspection platform that helps warranty claims administrators speed up claim adjudication, reduce costs, and improve customer satisfaction.

Get Instant Actionable Inspections at a Fraction of the Cost!

iDVI Saved Administrators $0 in Inspection Costs in 2024

Physical inspections can take 2 to 3 days and cost between $100 to $300 per claim. That’s time and money your business—and your customers—can’t afford to lose.

iDVI (Instant Digital Vehicle Inspection) is a virtual claims inspection platform that helps warranty claims administrators speed up claim adjudication, reduce costs, and improve customer satisfaction.

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Save Time

5 times faster vs a physical inspection, decreasing claim resolution times.

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Save Money

75% less expensive vs physical inspections reducing claim spend and improving loss ratios.

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Improve Customer Satisfaction

Get the customer back in their cars faster, improving the dealer and customer experience.

FREE DOWNLOAD

Find out how much time and money CNA saved by adopting a virtual inspection program.

Supporting the traditional inspection process was costing CNA almost 2 full time resources.
The excessive phone calls, duplicate data entry and following up with the 3rd party inspection companies was costing CNA valuable time on every claim.

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Savings!

Both time & money

Download Case Study

“The iDVI tool has been a tremendous win for both CNA National and our valued dealer partners. Not very often do we get to experience significantly improved efficiency, reduced costs all while improving the customer experience.”

Michael Bacosa

VP of Claims, CNA

How iDVI Works

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Send

Adjuster sends service provider a secure link via email or text that will lead them to an easy-to-use in-browser inspection template that has already been customized to your needs.

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Inspect

Recipient logs in, follows prompts and takes pictures and videos you need and completes inspection in minutes.

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Receive & Review

Adjuster(s) instantly receive notification that the report has been completed and ready to review.

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Decide

Adjuster now has the necessary information to make a claims decision or request more information if needed.

Our Clients

Integration Partners

Leap into the digital age with our virtual inspection software and save time and money!

We offer a fully featured risk-free 14 day. No obligation!

Book A Demo

NAAC has found Autoflow to be a very valuable partner – trustworthy, dependable, and supportive. We get the information that we need now – not later – and really enjoy the cost savings. It’s a great tool!

Bill Rosenbach

VP of claims and risk management, North American Auto Care (NAAC)

FREQUENTLY ASKED QUESTIONS

Find your answers here!

Yes, all of our two-week, risk-free trials do not require a credit card and your trial will include integration, onboarding, and training.

Need to talk to an expert?

Can we create our own custom inspection templates?

Yes! You have the ability to create your own templates. They only take minutes to set up and you can have as many as you like!

Can we do a free test drive or trial to see if this is right for us?

We offer a free test drive to ensure you are making the right choice. Typically it runs for 2-4 weeks with a cap of 25 free inspections. This includes free training and support

Can we integrate iDVI with our claims administration system?

We have a full suite of API’s that can be leveraged to integrate iDVI with your claims system. Please reach out for more details!

Can we save the inspection results in our claims system?

It’s very easy to store the inspection report. It can be stored as a PDF or accessible as a clickable link.

Can you prevent the service advisor/technician from using images from the gallery of their mobile device?

We do not allow them to access the gallery of their phone so they can’t recycle pictures! They have to use the camera of their mobile device

Does the person taking the inspection have to download anything?

We do not require the service advisor or technician download an app! iDVI runs in the browser on the mobile device of their choice – smart phones, tablets, etc.

Does training cost anything?

Training is free, unlimited and highly encouraged! We pride ourselves on supporting our clients and believe in setting you up for success. We offer webcast calls with a training specialist and provide online training material.

How much does it cost? What is the fee structure?

It’s a transactional fee schedule with a monthly minimum. You only pay one time per inspection sent. Please contact us for details.

no hassle low pressure