About Instant Digital Vehicle Inspection
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In 2021, Autoflow set out to revolutionize the claims inspection process by developing iDVI, a cutting-edge virtual inspection platform designed to help claims adjusters receive inspection reports faster and at a lower cost compared to traditional physical inspections.
To lead this initiative, Scott Smyer, Autoflow’s Senior Director of Business Development, took on the role of Product Owner, bringing 14 years of experience in Auto Warranty Administration. Before joining Autoflow, Scott held leadership roles at StoneEagle F&I, a premier provider of enterprise software for third-party warranty administrators.
What sets iDVI apart is not just its technology, but the expertise behind it. The Autoflow team brings over 70 years of combined experience as shop owners, service advisors, and technicians in the automotive repair industry. Having been end users themselves, they deeply understand the challenges faced in the inspection process. This hands-on experience enabled them to create an incredibly intuitive and user-friendly platform that streamlines inspections with ease.
Since launching in 2021 with the first client, CNA National, iDVI has rapidly gained adoption across the industry. Today, we proudly serve leading auto warranty administrators such as Endurance, Century Automotive Services, AAGI, and many others. In 2024 alone, iDVI saved clients over $1 million in inspection costs, not including additional savings from reduced towing expenses and fraud prevention.
The powerful combination of warranty administration expertise and deep roots in automotive repair has resulted in a truly game-changing solution—one that bridges the gap between claims adjusters and repair facilities, optimizing the inspection process like never before.
Meet the Leadership Team
Scott Smyer
Senior Director of Business Development | iDVI Product Owner
With over 15 years in auto warranty administration, Scott Smyer serves as Senior Director of Business Development and Product Owner for iDVI, Autoflow’s advanced virtual claims inspection platform. His career began at StoneEagle F&I, where he held progressive leadership roles, including VP of Customer Success & Client Experience. There, he helped modernize enterprise platforms, design customer portals, and implement strategies that improved efficiency and client satisfaction.
Scott’s deep technical and operational expertise uniquely position him to lead iDVI’s product innovation and market growth. He focuses on delivering faster claim adjudication, reduced costs, and an exceptional user experience for warranty administrators.
Rooted in strong relationships and a detailed understanding of client workflows, Scott bridges the gap between development teams and end users. His approach ensures every enhancement to iDVI aligns with real-world needs and drives measurable improvements in the claims process.
Aliesha Shipp
With more than a decade at Southwest Inspection Services, Aliesha Shipp developed a deep understanding of the inspection process from every angle—dispatching inspectors, auditing inspection progress, ensuring data accuracy, and providing app support across multiple platforms. Her ability to translate technical details into clear, actionable steps made her an indispensable bridge between inspectors, administrators, and clients.
This extensive hands-on experience in the automotive inspection industry uniquely prepared Aliesha for her role at iDVI Autoflow. She understands the challenges warranty administrators, inspectors, and adjusters face, and how to help them work more efficiently. At iDVI, she applies that knowledge to guide clients through a seamless onboarding process, delivering training that is both practical and tailored to their workflow.
In addition to onboarding, Aliesha oversees billing and account management, ensuring clients are supported long after launch. Her detail-oriented approach, industry insight, and dedication to client success make her a trusted partner to every organization she works with.
Chris Cloutier
Founder & CEO
In 2011, Chris Cloutier and his brother, Patrick—an ASE L1 Master-certified technician—purchased a struggling auto repair shop in Rowlett, Texas, transforming it into Golden Rule Auto Care. Their success led to a second location in Wylie, Texas, in 2017.
With over 25 years as a software developer, including roles at Southwest Airlines and Wyndham International, Chris recognized the need for better shop-to-customer communication. This inspired him to create Autoflow, a visual workflow and customer engagement tool that streamlines updates throughout the repair process.
Chris’s leadership and innovation have been featured in Shop Owner Magazine and Ratchet + Wrench Magazine. He remains active in industry forums, leadership groups, and local networking, while openly sharing his faith as the foundation of his values. Guided by the “golden rule” of treating others as you’d want to be treated, Chris continues to help shop owners embrace technology and improve operations.
