Frequently Asked Questions

Learn More About OurVirtual Claims Inspection Platform

Yes, all of our two-week, risk-free trials do not require a credit card and your trial will include integration, onboarding, and training.

Can we create our own custom inspection templates?

Yes! You have the ability to create your own templates. They only take minutes to set up and you can have as many as you like!

Can we do a free test drive or trial to see if this is right for us?

We offer a free test drive to ensure you are making the right choice. Typically it runs for 2-4 weeks with a cap of 25 free inspections. This includes free training and support

Can we integrate iDVI with our claims administration system?

We have a full suite of API’s that can be leveraged to integrate iDVI with your claims system. Please reach out for more details!

Can we save the inspection results in our claims system?

It’s very easy to store the inspection report. It can be stored as a PDF or accessible as a clickable link.

Can you prevent the service advisor/technician from using images from the gallery of their mobile device?

We do not allow them to access the gallery of their phone so they can’t recycle pictures! They have to use the camera of their mobile device

Does the person taking the inspection have to download anything?

We do not require the service advisor or technician download an app! iDVI runs in the browser on the mobile device of their choice – smart phones, tablets, etc.

Does training cost anything?

Training is free, unlimited and highly encouraged! We pride ourselves on supporting our clients and believe in setting you up for success. We offer webcast calls with a training specialist and provide online training material.

How much does it cost? What is the fee structure?

It’s a transactional fee schedule with a monthly minimum. You only pay one time per inspection sent. Please contact us for details.