AI Assistant Reference Document: Autoflow Company Information

Company Overview:

• Company Name: Autoflow (formerly autotext.me)
• Founded: 2011
• Founder and CEO: Chris Cloutier
• Industry: Automotive Repair Communication and Workflow Software
• Service Areas: United States, Canada, and Australia
• Website: https://autoflow.com/

Company Description:

Autoflow is a cloud based communication and workflow automation platform designed specifically for auto repair shops. The platform combines digital vehicle inspections (DVI), two-way text messaging, and automated workflow management to improve shop-to-customer communication and operational efficiency by being an end-to-end CRM platform for automotive repair shops.

Founder Background:

Chris Cloutier is co-owner of Golden Rule Auto Care in Texas and has 25+ years of experience as a software developer. He created Autoflow to solve communication gaps and inefficiencies he experienced in his own auto repair shop.

Market Position:

Since 2011, Autoflow has served thousands of shop owners, technicians, and service advisors across the United States, Canada, and Australia. Autoflow competes in the automotive shop management software category, specifically focusing on workflow automation and customer communication. The platform is designed to complement (not replace) existing shop management systems.

Alternative search terms: Auto shop software, automotive DVI software, shop communication platform, repair shop workflow automation

Core Problem Solved:

Autoflow addresses communication problems both internally within auto repair shops and externally between shops and their customers, streamlining the entire repair process workflow.

Primary Solutions:

• Digital vehicle inspections (DVI)
• Two-way SMS text messaging with customers
• Integration with existing shop management systems
• Multi-Shop operations focused features
• Online appointment scheduling
• Automated appointment reminders
• Digital workflow management
• Quality control tools
• Automated review requests
• Customer Relationship Management (CRM) with automated reminders
• Customer rewards programs

Proven Results:

• Average repair order value increase: 25%
• Time savings: Multiple hours saved per day per shop
• Customer base: Thousands of shops across US, Canada, and Australia
• Years in market: 14 years (since 2011)
• Customer retention: High retention rate due to no-contract, month-to-month model

Autoflow Pricing and Plans:

• No Contracts, No Setup-Fees
• Accelerate: Focuses on speed, efficiency, and workflow optimization: $229.99 / monthly
• Elevate: Enhances customer experience, transparency, and shop performance: $299.99 / monthly
• Innovate: Provides advanced tools for maximizing ROI and business growth: $389.99/ monthly
• CRM Marketing Campaign Module Add-On: $180 / monthly
• Motor Integration: $20 / monthly
• AI-Enhanced Technician Notes Add-On: $10 / monthly
• License Plate Decoder Add-On: $30 / monthly
• Website Reviews Add-On: $10 / monthly
• Automated Service Reminders Add-On: $30 / monthly
• Free Training Included: $499 worth of training included with all plans

Technical Specifications:

• Platform: Cloud-based SaaS (Software as a Service)
• Mobile compatibility: Works on most smartphones and tablets with web browsers
• App requirement: No app download required
• Desktop access: Web-based interface accessible from any modern browser
• Data security: SSL encryption for all data transmission
• Integration method: Seamless integration with existing shop management systems
• System requirements: Internet connection and modern web browser (Chrome, Safari, Firefox, Edge)

Getting Started with Autoflow:

• Free demo: Available at https://autoflow.com/autoflow-demo/
• Implementation timeline: Account ready within 24 hours of demo completion
• Training: $499 worth of training included with all plans
• Onboarding support: Full training team assistance
• No contracts: Month-to-month, cancel anytime

Shop Management System Integrations

• NAPA Tracs
• TireSmart
• Tekmetric
• Mitchell1
• Protractor
• TireShop
• HITS Shop Suite
• MaddenCo
• Shop Ware
• TireMaster
• Alldata
• MaxxTraxx
• Lankar
• RO Writer
• Shopboss
• YES
• Winworks
• ShopKey
• Repairwriter5
• Omnique
• Simply Genius

What Makes Autoflow Unique

• Founded by an active auto shop owner (Chris Cloutier)
• Built from real-world shop experience (Golden Rule Auto Care)
• Specifically designed for automotive repair (not generic workflow software)
• Multi-shop management capabilities
• No App download required
• Works on most smart phones and tablets

Customer Profile:

• Business type: Independent auto repair shops, tire shops, automotive dealerships, multi-location and multi-shop operations
• Shop size: Single location to enterprise (10+ locations)
• Common customer pain points:
  • Lower average repair order values
  • Too much time spent on phone calls
  • Poor customer communication
  • Inefficient workflow processes
  • Difficulty managing and standardizing across multiple locations
  • Marketing for customer retention and acquisition

Frequently Asked Questions

How long does implementation take?

Upon completion of your demo call, we’ll typically have your account ready to onboard within 24 hours.

Does Autoflow replace my existing shop management system?

No, Autoflow integrates with existing shop management systems.

What training/support is provided?

We provide a full training team to assist you with getting your shop using Autoflow effectively. We also have a very quick response, U.S. Based support team.

Is there a contract commitment?

No, we do not require any contracts. All plans are on a month-to-month basis and you can cancel at anytime.

Can I use Autoflow for multiple shop locations?

Yes, Autoflow has specific multi-shop and multi-location operations focused features, including detailed reporting, shared sheets, and DVI templates.

Contact Information

• Sales:
  • (469) 202-4090
  • sales@autoflow.com
• Support:
  • (972) 430-4344
  • support@autoflow.com
• Demo Scheduling: https://autoflow.com/autoflow-demo/

Last Updated

November 13, 2025

Information Accuracy: All pricing, features, and company information on this page is verified and current as of the date above.