EXCELLENT  
  
 Based on 179 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Crow 
 
2 September 2026
 
 
  
They understand flow! AutoFlow!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Timothy Cutter 
 
28 October 2025
 
 
  
Excellent customer service!!
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Dwayne P. 
 
16 October 2025
 
 
 Verified 
Autoflow Helps Us Capture Every Detail During Inspections
Autoflow has made it possible for us to capture every detail during inspections, which is especially helpful when we need to reference existing damages that were present at the time of check-in. At this moment, everything seems to be just right. Autoflow helps us save time by automatically repopulating inspection information from previous visits. Time saved is money earned!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brad Gresham 
 
15 October 2025
 
 
  
Autoflow has excellent service and training as well as being very user friendly!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 McKenzie Coleman 
 
15 October 2025
 
 
  
AutoText.me software is fantastic.  It is user friendly, customizable and very responsive.  It is consistently improving. The best part about the program is the support/training crew.  You are never alone when utilizing this program.  Their support staff is quick and very helpful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tyler Fleming 
 
15 October 2025
 
 
  
Autoflow and team are absolutely amazing. This is a must have tool in any shop to monitor productivity and increase revenue. The autoflow team is there for any and all needs, they train you on the software and are there at anytime for support if it is needed.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tim Poppy 
 
15 October 2025
 
 
  
Good picture and videos for the guests to view.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Marcotte 
 
28 July 2025
 
 
  
Craig and the entire team and auto flow are next level. We use them for our six location business, and could not be more satisfied.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 PEYTON 
 
5 June 2025
 
 
  
Brilliant people who know what they're doing and have a superior product. I worked with several techs there on complex issues, and they problem-solved and delivered a great result. These folks are easy to work with and the best in class. Google's going to have to invent a new rating system for AutoFlow to award SIX stars to.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Marcotte 
 
8 April 2025
 
 
  
AutoFlow is an excellent offer to compliment your normal operations of your shop. The team is great, and truly want what is best and will do whatever they can to help you succeed.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Greg Wilson 
 
8 April 2025
 
 
  
We have been using this platform for several years.  AutoFlow is always responsive to any issues we might experience.  The response isn't just "oh ya that's a problem".  The response comes with a resolution.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Stephen Hall 
 
8 April 2025
 
 
  
We have used Autotextme for nearly 9 years at Chapel Hill Tire and they have been an excellent business partner.  They are constantly developing the software and integrating with other technology.  Great support as well!
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 John H. 
 
8 April 2025
 
 
  
Good Program
Overall: Good. I like the digital inspection and the referrals Pros: Digital inspection. I also like the decline service part of system Cons: Too much tire info. Confusing there should be one tire spot
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Peter F. 
 
8 April 2025
 
 
  
Always getting better, always supported.
Overall: I have been a user for 7 or 8 years and continuous improvements and ability to engage with the support and leadership has been a huge feature for me. Pros: The customer facing process in awesome. Clients love the inspection report, but mostly they appreciate the test updates on the progress of their vehicle service. Cons: The current exchange rate between Canada an US is making it quite expensive for me.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lee Moore 
 
19 December 2024
 
 
  
Autoflow is a very important tool in our day to day business. We  have grown stronger as a sales team by using Autoflow. Since we have started using Autoflow we have seen an increase in our sales closing percentage.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Aaron S 
 
18 December 2024
 
 
  
Autoflow has been the single most impactful tool we’ve implemented for our business. If you’re an independent shop considering digital workflow and inspection software, look no further—this is as close to a “no-brainer” as it gets.

Real Results, Fast ROI
Within the first two months, we saw double-digit growth in both sales and efficiency. Autoflow drastically improved the quality of our team’s inspections and made identifying and selling work effortless. Work that would have otherwise been missed now gets presented clearly and transparently to customers.

Total Workflow Control
From inspections and authorizations to real-time status updates, Autoflow gives us complete control of our shop’s daily operations. Everything is visually clear, automated where it counts, and easy to use for technicians, service advisors, and managers alike.

Reliable, Seamless, and Easy to Use
Unlike other programs, Autoflow just works. No bugs. No downtime. No unnecessary headaches. It runs reliably on all devices we’ve tried, with only minor formatting quirks depending on the browser.

Outstanding Support and Training
The support team is second to none—always responsive, fast, and effective. Craig O’Neill and the training department deserve special recognition. Their webinars, resource library, and expertise empower our team to get the absolute most out of Autoflow.

In Summary:
Autoflow improves every stage of your shop’s workflow, increases transparency with customers, and pays for itself almost overnight. If you want to grow your business, eliminate inefficiencies, and empower your team, Autoflow delivers real results.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 CBA Ken Caryl 
 
18 December 2024
 
 
  
Autotext.me known as Autoflow has been a great tool for our shop on workflow process and communicating with our guests.  Their training and customer support is top notch!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jade Stanford 
 
17 December 2024
 
 
  
Autoflow is an outstanding tool to manage workflow and to communicate with our customers, and they are constantly improving and adding features. Our customers frequently comment on the detail of our reports, and the automated texting and prebuilt text messages keep our customer informed while saving us time.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike McKeag 
 
16 December 2024
 
 
  
fantastic product
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike MacMaster 
 
16 December 2024
 
 
  
Great program, great people to deal with, support anytime you call. Customers love it.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Epoch Automotive 
 
16 December 2024
 
 
  
Autoflow DVIs are the best I've found.   The ability to circle, point,  or add text is definitely better that some of the rest.   The follow up texts also work great as well.   Plus you can't beat the support.   They're on the ball.  They also provide a ton of training.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 CBA Peoria-Thunderbird 
 
11 October 2024
 
 
  
One of the greatest tools we use.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jessica Vrska 
 
10 October 2024
 
 
  
Keeps the flow of the shop and the customizable DVIs are AMAZING. Customer service is always willing to help and are so nice!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ken Yiu 
 
9 October 2024
 
 
  
The direction and simplicity of the Autoflow platform makes adaptation much easier. The background and experience of the team is the direct reflection of why each feature hits the mark as it is what the industry needs and from the first conversation you know it's going to work.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Anastasia Jarrett 
 
9 October 2024
 
 
  
Autoflow has been instrumental in our shops success in managing the flow of vehicle inspections and repairs. The integrations, automation, and flexibility changes/improvements that have been made over the last year have all helped us manage our process more effectively and efficiently.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kyle Clark 
 
9 October 2024
 
 
  
Software is great, have seen an increase in business as a direct result of inspections. Support is AMAZING. They're quick to check issues and get them fixed for you. and the training staff (Craig) are the best. They really know their stuff and have a great product.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Carmine Cupani 
 
9 October 2024
 
 
  
Absolute brilliant company. Still. 2024 update. Great people.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rich Tooley 
 
9 October 2024
 
 
  
Outstanding tool for all our customer communication needed
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gerald Martin 
 
9 October 2024
 
 
  
The Autotext.me software is solid.  We've been using the software in a paperless shop environment since summer of 2021.  Like all software systems it has it strengths and areas where it can be improved.  But what really sets this company apart is their fanatical devotion to customer service.  From hot-fixing system glitches within an hour of being reported, to the incredibly prompt phone support, to the great training team - what this company understands is that in 2022 people still chose to do business with people they trust.  Special thanks to Craig O'Neal - he's always ready to help (and brainstorm) and Greg Kozik - he's amazing on the support side and a good listener.   Chris, I wish you and your team all the best.  Update 09/12/22:  ATMe continues to earn our trust and loyalty.   Great feature improvements this year and more in the works.  Way to go!

Update 12/16/22:   Great new tools in the works with the marketing module.  Looking forward to continued feature development!

Update 08/14/2024:  AutoFlow just keeps on improving.  Can't wait to see the benefits coming from the new v4 architecture being developed!!!

Update 10/09/2024:  Mostly minor tweaks and improvements right now as the v4 pages get developed.  Autoflow is a key part of our daily operations!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joseph Troutwine 
 
9 October 2024
 
 
  
Our shop has been using Autoflow since January and enjoy how user friendly it is for both our customers and shop employees.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tyler Suhling 
 
15 August 2024
 
 
  
Overall a great tool for our business. They are constantly trying to improve. I feel like they're support team is quick to respond and helpful. No regrets switching from AS1.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Carmine C. 
 
15 August 2024
 
 
  
Apple Clean Software
Overall: Great. People, software and support are all great. Pros: Clean and intuitive. Very Apple/Tesla clean. Great feel to the software and back end. Makes AutoVitals look like child’s play. Cons: Really no CONS. As a client you always want more features but they always try to accommodate.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Isaiah Boyer 
 
14 August 2024
 
 
  
Our shop has used auto flow for many years and is always been extremely satisfied with it
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 William Helmick 
 
14 August 2024
 
 
  
Using Autoflow has been a game changer for my shop. From the DVI's to the automated Texting features to the scheduling features. It has helped us provide a better customer experience.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Zack Puckett 
 
14 August 2024
 
 
  
Once it you get use to it, its very streamline and the automatic updates really helps keeping with jobs and customers, especially with higher car counts.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joe Matthews 
 
14 August 2024
 
 
  
The Autoflow team is proactive and really on the ball when it comes to creating and optimizing a software that works well in the independent automotive repair industry. They are constantly working to make their tools more relevant, reliable, and streamlined. Bugs, though rare, are un-alived swiftly and without mercy by this team. We have much enjoyed the interactions we have had with the great people at this company.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeff Lieberman 
 
14 August 2024
 
 
  
AUTOTEXT ME HAS HELPED OUR BUSINESS GAIN TRUST AND UNDERSTANDING FROM OUR CUSTOMERS. BEING ABLE TO SHOW THE CUSTOMERS THEIR VEHICLES, THE GOOD AND BAD, HELPS THEM KNOW THEIR CAR MORE. THIS IS THE MOST IMPORTANT TOOL THAT I USE ON A REGULAR BASIS.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Brey 
 
14 August 2024
 
 
  
AutoFlow is extremely responsive and always willing to help us improve. Inspections are better with their help!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Christian Brothers Automotive College Station 
 
14 August 2024
 
 
  
Must have tool to have in todays auto industry
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Mike M. 
 
14 August 2024
 
 
  
Really enjoying it.
Overall: Very good support. Easy to talk to someone & they’re always knowledgeable Pros: Integrates very well Tekmetric Easy to create your own inspections Cons: A bit hard to understand the swim lanes but learning
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Ian F. 
 
14 August 2024
 
 
  
Almost perfect
Overall: We are currently dealing with some connectivity issues between our devices and Autoflow’s server regardless of our network/cell tower speeds, but other than this new issue, we have had a generally great experience. Pros: Autoflow’s DVI functionality is very streamlined. Its take next to no time get our new technicians acclimated with the system. Our customers love having a digital inspection that they can review at any time after their current work is completed as well. Cons: The current state of DVIs does not include the ability for the customer to approve or deny work needed on the vehicle without having to contact the salerep and approve/deny vocally over the phone. We wish there was the ability to do this without having to reconnect with the customer when theyre no longer on site. This would save a lot of time.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jesse Griffith 
 
4 June 2024
 
 
  
Dan, Brandon and the team have been extremely helpful in listening to what I need in order to increase my customer retention and exposure!!! Keep up the great work!!!!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Josh Pitcher 
 
12 December 2023
 
 
  
Streamlining Efficiency with Autoflow Digital Vehicle Inspections

Rating: ⭐⭐⭐⭐⭐ (5/5)

In an era where efficiency and precision are paramount, Autoflow's Digital Inspections stand out as a game-changer in the realm of vehicle inspection processes. As a user who has experienced the transformative impact of this innovative solution, I can confidently attest to its ability to streamline workflows and enhance accuracy. One of the standout features of Autoflow is its user-friendly interface. Navigating through the platform is intuitive, even for those with limited technical expertise. The software's well-designed layout ensures a smooth and seamless experience, allowing users to effortlessly move through inspection tasks without unnecessary complications.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mike B 
 
8 December 2023
 
 
  
We have tried a couple different digital inspection plug-ins for our operating system (protractor). Autoflow has been the most consistent with extremely low interruption; which allows our technicians to have confidence in the platform and therefore, “buy-in” to the system (the others we tried did not achieve this result). Our customers value the transparency in the digital inspections and constantly provide positive feedback for the customer facing report. I would definitely recommend autoflow to any shop owner looking for a digital inspection platform that has much to offer.
  
 
 
 
 
 
 Posted on Source Forge  
 
  
 
 
 Mike B. 
 
8 December 2023
 
 
 Verified 
Pros: Seamless integration into our operating system. Solid responsive support. Forward thinking and ever improving.

Cons: The program does have some learning curves to it, as they all do, however, support is available and willing.

Overall: We have been using digital inspections for some time, we started with different companies, which had unstable servers and repeated downtime, with little communication; this made it challenging. Once we switched to Autoflow we had minimal-momentary interruptions; if something was a miss the support team were on-it and quick to respond with a resolution.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Terry S 
 
7 December 2023
 
 
  
great program pays for itself
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 CBA Acworth 
 
7 December 2023
 
 
  
Wondeful and powerful product!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 MH Car Care 
 
7 December 2023
 
 
  
Great product. Paul is a great trainer.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kevin Delaney 
 
7 December 2023
 
 
  
We have been using Autoflow for 6 months now and really love it. We moved from Autovitals and havent regretted it. The onboarding of Autoflow takes less than a day for an advisor to be fully up to speed vs the other being over a week. The texting platform is super easy to use along with the text to pay. Our technicians adapted very easily to the new system. Nothing but great things to say.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Rob W. 
 
7 December 2023
 
 
  
Nicely done
Overall: Works well for what we need for integrates well with our system Pros: Easy to use easy to learn it integrates with our system very well Cons: don’t really have any cons about it works well for what we need it for
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Joe G. 
 
7 December 2023
 
 
 Verified 
All inclusive and user friendly
Autoflow provides first rate support with their product. Their product includes all of the features needed to start and even row your shop. The interface is user friendly as well. I do not have any dislikes at the moment. customer communication, technician documentation, NPS ratings
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Craig F. 
 
16 October 2023
 
 
  
Inspection King
Overall: Has been awesome, love being able to set the inspections up how we want with the wording and recommendations we want. Adding the predefined lines saves my staff times and increases production! Pros: The repeatability is top tier, allows the staff to have very consistent inspections regardless of who’s doing it. Cons: The reason vehicle here does not transfer between this system and tekmetric
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Mark W. 
 
12 October 2023
 
 
  
Very flexible
Overall: Overall support and application is excellent. Monthly fees are very good. Pros: Flexibility in application and ability to see into repairs and requirements Cons: Found idvi function to be priced to high
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Brian W. 
 
12 October 2023
 
 
  
Great Product
Overall: Improved sales. Less missed appointments. More trust with clients Pros: Integrates with our shop software. Presents well on smart phones. Easy to use for technicians. Has history viewable from a new DVI Cons: Could use a few ticks worked out. Support could be easier to get a hold of. Could use a button on the screen for this
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Daniel P. 
 
12 October 2023
 
 
  
Good Inspection tool
Pros: Ability to test inspection to customer. Cons: Intermittent issue with attaching inspection to WO
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Peter M. 
 
3 October 2023
 
 
  
Review
Overall: customer and employees love the ease of use of the product Pros: Autoflow work very will with keeping in contact with our customers. The texting platform is the best I have seen Cons: Customer search is still very janky if I search a name it should just give me that name
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Paul A. 
 
3 October 2023
 
 
  
Great product, would be a standalone shop management suite with a few additions.
Overall: When it was first released we were early adopters so we’ve seen it grow and blossom into a wonderful product. Pros: It is easy to get up and running, integrates well with shop management software, has great inspection customization options. Cons: We use tel metric and auto flow. Would be great if one or the other had all the bells and whistles so that we could just use one for it all. But it is a lot to ask.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Jeff D. 
 
3 October 2023
 
 
  
AutoFlow is a great add-on to your shop management system
Overall: Customer service has been excellent Pros: Very professional looking and customizable DVI Cons: Notifications can take a lot of clicks to clear
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 William R. 
 
3 October 2023
 
 
  
Great product with full support
Overall: easy to use, easy to get support and quick answers Pros: ease of use from start to finish, and very reasonable Cons: times out too fast sometimes, would like a longer window to shut off user
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Stacey J. 
 
28 September 2023
 
 
  
Integral tool for team success
Pros: Integration andc ease of use. Notifications Cons: More flexibility with customer notifications
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Adam M. 
 
27 September 2023
 
 
  
Very good APP
Overall: We have been very happy with Autoflow Pros: Being able to change and adjust how you want to APP to work, modify settings and such. Cons: It only allows one video per section, in our industry sometimes we need multiple videos taken of a certain section of the vehicle so we have to be clever to get the videos on the report.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Michael C. 
 
27 September 2023
 
 
  
AutoFlow is top notch
Overall: Great communication with customers. Pros: Works seamlessly with our other applications. Multifaceted tool that meets all of our needs for workflow and communication. Cons: Not much missing here. Need a little more training so that we are using the workflow piece effectively.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Greg W. 
 
26 September 2023
 
 
  
Great Product
Overall: The support and product is great. We had tried a different DVI system and it wasn't as friendly to use or a support staff that went above and beyond to help work through issues. Pros: The communication between the technician and the counter is great. We get notifications when the DVI is submitted which allows us to quickly write the repair order and send it to the client. Then we get notifications when the client has opened up the DVI which triggers us to give the client a call if they haven't already called. Cons: What I like least is the fact that DVIs are locked down after so many uses. Doesn't matter how many times I ask for input as soon as I update our DVI, people find things that they want to be changed, and if it is after the
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Scott S. 
 
26 September 2023
 
 
  
Review
Overall: Very good, customer service is fast when there is an issue. Pros: The DVI results for customer are great to send to the customer. Cons: Changing a vehicle is wrong one selected.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Verified Reviewer 
 
26 September 2023
 
 
  
great product
Overall: wonderful Pros: ese of use. Training and support are great Cons: none, system in fine. it does everything we are looking for
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Jodie W. 
 
26 September 2023
 
 
  
Inspections that sell themselves
Overall: No problems with Autoflow. I find it to be very reliable and informative for both the customer and for us the shop Pros: I like being able to show the customer what we see when their vehicle is in the shop Cons: I do not use the appointment scheduler as the one I use in protractor is catered better for our needs.
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Rich T. 
 
26 September 2023
 
 
 Verified 
Above and Beyond
Ease of integration - we are able to put predefined explainations as well as integrate videos helping our guest don't really have one yet - any time there have been concerns or issues they have been quick to respond and resolve communication to the customer - enhancing the guest experience through detailed digital visual inspections. removes the mystery from the auto repair world
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Mike B. 
 
18 July 2023
 
 
  
Transparency in automotive service
Overall: we use the digital inspections to provide transparency to our clients. It has also allowed us to provide a very consistent level of service; it is predictable for our clients. we also capture photos of the body of the vehicle to catalog any pre-existing damages. Pros: The digital inspections, two way text communication, customer support Cons: I mostly appreciate Autoflow, some of the set up was cumbersome, however, we were learning the system. Some features that were more difficult have been sorted out through various updates.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Jimmy T. 
 
12 July 2023
 
 
  
Autoflow Shop Management System
Overall: We love Autoflow! Pros: It's difficult to pick the thing I like most because there are so many critical and highly important functions that it serves for our shop workflow as well as storage of historical data. It is vital to the success of our shop. Cons: I am not aware of any features that would enhance the experience we have with Autoflow.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Andrew B. 
 
11 July 2023
 
 
  
The Bees Knees
Overall: I have had [sensitive content hidden] to my location a couple of times for training, I try to attend all the video calls, I love this company and I am so grateful we get to experience this awesome change for the Auto Industry. Pros: I love the customer support, the training, and I love that the platform is customizable. The platform is very easy to use, I get to customize each and every line item in my digital vehicle inspection. This platform is seemless with tekmetric, and several other software platforms. I love the texting options as well as the automatic messages informing the customer throughout the process. Plus [sensitive content hidden] is the Bees Knees! Cons: It took a lot of playing around for adding options to the DVI, adding recommendations, and setting up the DVI. With all the training that is done, would it be possible to share some How To Videos?
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Keith M. 
 
11 July 2023
 
 
  
Could use a more fluid appointment scheduler.
Pros: on line and the reminder system, and text alerts Cons: the fact that it bogs down and some of the quirks it has updating with out customer CRM
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Shannon L. 
 
11 July 2023
 
 
  
Review
Overall: communication with customers Pros: I like the contact with customers and being able to text them Cons: I would like to be able to control when it texts and what it says. I find too often its too quick to text or if we accidentally hit inspection in progress there is no way to take it back as it's already texted the customer. I would like to see maybe a prompt before it texts people
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Keith W. 
 
8 July 2023
 
 
  
Autoflow
Pros: Autoflow makes the process of managing RO easy. From the beginning of assigning the DVI to a technician to complete an inspection. It’s also an easy process to assign jobs or rearrange them when you need to. Auto fill also makes it easy to communicate and keep your customers updated with the status of each step. Auto fluids, easy to use with new employees getting them trained on how to use the DVI incorrectly, inspect vehicles when they brought in. Cons: None at this time. I can’t think of any features that are negative integrates well with our system makes it easy to use.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Megan R. 
 
6 July 2023
 
 
  
Great Product
Pros: Texting with guests, digital vehicle inspections Cons: Sometimes miss notifications and lots of steps to change settings
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Jason A. 
 
6 July 2023
 
 
  
Awesome service
Overall: This gives my students a invaluable life experience. The transition from my class to the real shop is easy. The student’s transition is very simple. Pros: The ease of use and customer service is great. I use in an educational setting and the students find it very easy to use. Cons: Can’t honestly say anything negative about the program.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Kris K. 
 
6 July 2023
 
 
  
Vastly Improved and integrated!
Overall: Overall I don't know how we would operate without this service at the level if production we are maintaining. Pros: The integration into our management system has made this so much more valuable as a workflow tool. Cons: Techflow bogs down with the slightest internet slow down (we get 250/250Mpbs service).
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Josh J. 
 
6 July 2023
 
 
  
Valuable Product for workflow
Overall: Great support and an extremely critical part of our workflow management! Pros: It's easy to communicate with our customers and track progress in the shop. It is customizable to fit our needs. Cons: It can be difficult to make changes to customizations.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Dori O. 
 
6 July 2023
 
 
  
Service Advisor's Hero!
Overall: Autoflow has helped increase revenue and customer satisfaction because it makes communication so much easier . The text feature helps with contacting guests for updates especially those hard to reach customers. The inspection with the pictures and motovisuals helps build trust and helps upsell needed work. Pros: Autoflow makes scheduling, coordinating work, and customer contact so easy. Between the workflow management features, the real time process updates, the customizable inspection templets , and all of the other user friendly features really help make the days a breeze. Cons: When new updates are relaease there is a lag between Tekmetric and Autoflow.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Michael F. 
 
6 July 2023
 
 
  
Ease of Use
Overall: Its a very robust system that can do a lot. If you are willing to take the time in the front end you'll save a lot of time through out the process. Pros: I really enjoy the ease of use and how great the customer service is. They are confident in their system and are always happy to walk me through the different features. The auto text feature, the moto visuals, and the picture and videos DVI is awesome to use. Cons: Unfortunately it seems the apostrophe doesn't work :) specifically in DVI notes.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Billy H. 
 
29 June 2023
 
 
  
Autoflow will change how you run your shop.
Overall: Great. It has helped raise out Average Repair Order almost 300 dollars over night. Customer service is great. Pros: How customizable the digital vehicle inspections. The fact that as we are moving from one status to another the customer is able to be kept in the loop with minimal effort. Cons: Training 60 year old Techs to use a table was a pain.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 andrew S. 
 
26 June 2023
 
 
  
Love it
Pros: Great tool foor communication in house and with guests Cons: wish I could go back and edit sheets that have already been in use
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Gene N. 
 
26 June 2023
 
 
  
Auto Flow Review
Overall: The system is fine. Just too much when combined with our other systems. Pros: The Auto Flow part of the system in general. Cons: The complexity of AutoTextMe overall....
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Isaiah B. 
 
26 June 2023
 
 
  
Auto flow is wonderful!
Pros: The convenience to the customer to be able to take the complex and make it simple, so our guests understand it Cons: That it’s a separate system that our invoice aide
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Robert C. 
 
26 June 2023
 
 
  
Autoflow software
Overall: We replaced another software with Autoflow and the differences are phenominal! [sensitive content hidden] and his crew are on top of their game and the new features keep coming. Pros: Digital inspections: they are critical to our shop. Customer service never leaves you hanging and always help us out. Cons: None. Pretty much does what it is designed to do and does it well.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Kevin B. 
 
26 June 2023
 
 
  
Great program
Overall: overall it is very helpful Pros: The ability for our customers to see what is wrong with their vehicle Cons: Could be condensed. Too many places to put photos
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Bradley V. 
 
26 June 2023
 
 
  
Autoflow and workflow management
Overall: Has been nothing but wonderful. When you experience an issue you can pick up the phone and call and it is quickly resolved. Pros: Your customers get to see visual evidence of the repairs that are requested. Cons: It would be nice to arrange autoflow to match your ticket. This way the customers can see the repairs listed from most important to least.
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Kenny K. 
 
26 June 2023
 
 
 Verified 
Highly recommend
Customer interface is very good and customers love it. Have to flip between techmetric and autoflow Customer interface to show customers the issues with their vehicle.
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Austin M. 
 
26 June 2023
 
 
 Verified 
Game changer
It always us to include the customer with their repair. Helps create transparency through pictures and video Nothing, it works fantastically for us. We have been using it for years Helps bridge the gap for the tech to the customer and allows us to show them what's wrong instead of just telling them
  
 
 
 
 
 
 Posted on Source Forge  
 
  
 
 
 Carmine C. 
 
23 June 2023
 
 
 Verified 
Pros: Everything + the people.

Cons: They don't make their own SMS or I would sign up!!!

Overall: Amazing!
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Chris W. 
 
18 April 2023
 
 
  
Great product!
Overall: Great product with excellent customer support. Pros: Really like the ease of customizing the inspections. Cons: Needs a "Saved" notification when changes are made.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Dave B. 
 
14 April 2023
 
 
  
Great service by Autoflow
Overall: I like it, and the support is top not. Pros: That tells me when the customer opens up their inspection. Cons: Can't us the scheduling with my currant software, I think.
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Andrew G. 
 
12 April 2023
 
 
  
Great Automation
Overall: Measuring bay times and efficiency. Live Monitoring technician progress on individual service work. Easy Reporting. Pros: Extremely useful keeping our workflow organized with precise status notifications. Robust in features and easy to work with if new features are needed to streamline our process. Cons: Is there an option to integrate with CarFax (history) Reporting?
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Jennifer C. 
 
11 April 2023
 
 
  
Autotextme is the best tool for showing a customer what services are required
Overall: best inspection/reporting tool I've used or seen as a customer Pros: the photos and videos are priceless, as well as the history Cons: having to archive current dvi formats when updating. If there are open dvis they get erased
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 Chuck J. 
 
11 April 2023
 
 
  
Great for more than just DVI
Overall: I used this for a recon shop, with little to no outside customers. But what made it perfect for me was the ability to share my dashboard with my sales department. They could track what new inventory was coming and when it would be ready. I also used the DVI to help the sales team sell the vehicle by showing the customer what was inspected, what was repaired, etc. Pros: The ability to make tabs for all the steps in the process Cons: The only downside I had was that it wasn't integrated into my shop management/billing program
  
 
 
 
 
 
 Posted on Capterra  
 
  
 
 
 John Ross B. 
 
6 April 2023
 
 
  
Really good resource for our automotive shop!
Pros: My favorite function is being able to send customers real time updates with the click of a button via text message. I also really like the ability to upload pictures and videos to each recommended item. Cons: I have not utilized the Work Order section of Autoflow because I feel it does not integrate well with our main DMS, TekMetric. Admittedly, I have not spent much time working through it because it is not our primary method, but I've been satisfied enough with the DVI portion, which is the main feature we utilize.
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Tom B. 
 
4 April 2023
 
 
 Verified 
Satisfactory
Very easy to use, just clicking bubbles and some reports are helpful maybe the layout, I would like to see how much media my techs are recording per car on a weekly basis fast communication and media for customers, some are still skeptical but this makes the process much better
  
 
 
 
 
 
 Posted on Source Forge  
 
  
 
 
 Jennifer C. 
 
1 April 2023
 
 
 Verified 
Pros: being able to link pictures and videos is a priceless selling tool. Customers rave about this feature all the time.

Cons: having to archive old formats is not convenient - be sure to update while the program is not in use or you'll erase any open dvis

Overall: Overall the best inspection/ documentation tool we use. Easily adapted to allow for a very general inspection or a very pin-pointed one.
  
 
 
 
 
 
 Posted on G2  
 
  
 
 
 Mark M. 
 
30 March 2023
 
 
 Verified 
Signed up for the DVI but cant do w/o TEXT communication with customers
Autotext.me has opened up another avenue to communicate with our customers. Doesn't work as well as we would like with our POS system. But it may be time to replace my POS... communication---reaching out to our customers and communicating with them the way they want.
  
 
 
 
 
 
 Posted on Source Forge  
 
  
 
 
 Chip E. 
 
30 March 2023
 
 
 Verified 
Pros: Great communication tool with customers.  I get incredible reviews from all of my customers.  I just started with the marketing tool and excited about the possibilities.  Customer service with the company is fantastic.  They always answer the phone and typically set up a same day zoom call to resolve any issues.

Cons: Make sure you understand exactly when customers will get texts, you can send too much.  This is easily avoidable.

Overall: Backbone of our guest experience.  Very impressed with the product and the DEV team is improving constantly.
  
 
 
 
 
 
 Posted on Source Forge  
 
  
 
 
 Daniel W. 
 
30 March 2023
 
 
 Verified 
Pros: I like the ability to perform DVI's, text back and forth to the customer and pull historical data.   The ability to take phots and videos of issues customers have commented about that they love it.

Cons: The screen view is too busy and messy.  i would like to be able to get a snap shot of where we are on vehicles within a spilt second, vs having to navigate and filter the screen.

Overall: Overall I love it, just needs to be a bit cleaner when trying to gauge the status of customers' vehicles.