One word – 2018

A few years back, I heard a friend tell of a pastor that challenged everyone in the church to pick one word for the new year and seek to live by that one word instead of making some sort of new year's resolution you won't keep. I thought it was interesting, gave it a...

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What is IoT?

Personally, I hate acronyms. I think smart people create them just to frustrate simple people like me. IoT is the Internet of Things, not to be confused with IoE, the Internet of Everything, which is another subject. It is basically all physical things connected...

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Who owns your Digital Vehicle Inspection data?

Yes, I have been on a kick about who owns the data that a shop owner collects. And, I want to clear up any misconceptions out there in this auto repair world about who owns a shop's data, even the data collected from your Digital Vehicle Inspection reports. Once...

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Real-Time Customer Communication

“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...

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Cloud-Based Shop Management System (SMS)

This week, my post goes video. Why should you choose a cloud-based SMS over a desktop version?   As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication...

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Technology is a Multiplier

Technology is a multiplier, and we in the auto repair world should love and respect what it means to our businesses. I know we all resist change because we're comfortable with the way things have been done, but isn't it nice to no longer have to remember all 3,000...

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Amazon.com Parts Ordering – The Future?

I think a lot of us shop owners have figured out that we can get parts through Amazon.com like we can anything else. I am lucky enough that my shop, Golden Rule Auto Care, is on a pilot program to test Amazon.com parts ordering through my Shop Management System...

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Internal Chat Communications for Auto Repair

Technology is a great multiplier. If used properly, it can multiply your efforts. Remember, peoples' time is a limited resource, and, with proper technology, it can become multiplied. What does this have to do with some internal chat method for your auto repair shop?...

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Vision 2017 – Let’s Talk Technology

The stage is set for us to talk technology and the automotive repair industry. Vision Conference 2017 is coming up this week, and yours truly will be there with Scott, one of my autotext.me associates. Let's talk about the Shop Technology Timeline, where you're at and...

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Tablets and Computers for Auto Repair Shops

I get asked this question a lot: "What kind of tablets should I use at my shop?" So, I put together a list of a few tablets I like and posted it on my autotext.me site: http://www.autotext.me/support/tablets/. You'll see links to Amazon for each tablet on that page,...

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Digitizing Your Shop

I recently read a great article in Ratchet+Wrench (R+W) called the "Four Areas to Address When Digitizing Your Shop," in which my good friend, Jeremy O'Neal (advisorfix.com), was quoted several times. R+W and Jeremy made the article a practical approach to digitizing...

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Shop Technology Timeline

What is the Shop Technology Timeline? It is a guide that I built for automotive repair shops to follow to become more technologically advanced in their operations. A more efficient and productive shop leads to higher profits and a better customer experience, which we...

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Communication made simple

It's not easy to achieve "simple," but when done right, time-consuming tasks are made easier. With a simple click of a button on an autotext.me customized workflow, the shop just solved two problems: one is tracking each car in their vehicle inventory; the other is...

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Simple isn’t easy

Simple is never easy. For instance, TiVo is fast, easy, and simple. VCRs? Not so much, though both basically provide the same service. IPads are easy and simple while desktop computers aren't. I have taught the basics of computers in a lot of different settings and...

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Your Time vs. My Time

Since we live in a world that very much revolves around "me," this is becoming an important and relevant topic. I am not saying that everyone in this world is stuck on themselves, but we have become very particular about how our time is allocated or wasted. Sitting in...

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Push vs. Pull Communication

We live in a world where all information is now at our fingertips...well, almost all information. We can pull content from the internet for just about anything: up-to-the-minute news, what our friends are eating, where to vacation, what the cheapest gas prices are in...

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Stop losing cars

There is no worse feeling than having an incredibly busy, profitable day at your shop and then noticing upon closing the one car in the parking lot that fell through the cracks and no one touched. You turn to your service writer, and they shrug their head after you...

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Automotive Repair – Disruptive Technology

I enjoy talking, and reading about the subject of disruptive technology. Doom and gloom maybe, but interesting. I have heard lots of predictions about the auto aftermarket repair industry. And, I do agree that one day, driverless cars (provided by Lyft, Uber, Google,...

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Automating the Whiteboard

Shops have solved the need to monitor their workflow with whiteboards. Although functional, whiteboards have their limitations. The whiteboard stays in one spot and is not remotely accessible. They can be easily erased, and then there's the handwriting which, at...

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