Reporting
At a glance, see your Return on Investment (ROI) and know what areas to target for process improvement.
In-depth end-to-end reporting that gives you unparalleled insight into the inner workings of your automotive repair shop.
Shop Master Report
Top performance metrics at a glance
Key Report Metrics
- Customers Added – Total customers added to your dashboard
- Customers Closed – Total customers closed from your dashboard
- Customers Engaged – Total customers with activity on your dashboard
- Customers Engaged via Texts – Total customers who received texts
- Digital Vehicle Inspections – Number of DVIs completed
- Quality Control – Number of QCs completed
Autoflow Reporting
Simple, easy, and exportable reports;
customizable charts/graphs to view what is important to you in REAL-TIME;
no need to wait for data to be collected or calculated; and easily configurable date ranges to view trends over time.
Customer Engagement Report
Analyze Communication channels
Key Report Metrics
- Customers Added – Total customers added to your dashboard
- Customers Engaged – Total customers with activity on your dashboard
- Customers Engaged via Texts – Total customers who received texts
- Total Texts Received – # of inbound messages from clients
- Total Texts Sent – # of outbound messages to clients
- Follow-up – # of follow up messages sent
- Scheduled Appointment – # of appointment confirmation/reminder messages
- Kiosk Check-in – # of customers checked in via kiosk
- Kiosk Scheduler – # of customers scheduled via kiosk
- Artificial Intelligence (AI) Responses – # of automated responses from the Autoflow AI Bot
- Sentiment Analysis – Total number of Positive, Negative, or Neutral sentiment in customer replies
Workflow Report – End to End
Spot workflow bottlenecks
Key Report Metrics
- Customer Name
- Vehicle Name
- Tag(s) – Unique visit attributes
- Current Status
- Invoice #
- Assigned Service Writer
- Assigned Technician(s)
- Estimated Time of Completion – (Promised time)
- Workflow Updates – See all status history for visit
- Used Auto Update – Was auto-update used for visit?
- Re-add to board – One-click ability to re-add the customer to your dashboard
- Workflow time chart – See where time was most spent
Autoflow Reporting
See who’s engaging with the system, what they are recommending,
track all aspects of your Autoflow system, and gain valuable insight into your
Average Repair Order.
Digital Vehicle Inspection Report
Set benchmarks and track performance
Key Report Metrics
- DVI Sheets – # of DVIs completed
- Images – # of images uploaded
- Videos – # of videos uploaded
- Issues Found -# of issues found (Excluding good items)
- Markings – # of markings added to images
- DVI Text Sent – # of DVI messages sent to clients
- Technicians Report – Key metrics by Technician
- Service Advisors Report – Key metrics by Service Advisor
- Team Pairing – Performance based on Technician/Service Advisor pairing
- Customer Insights – Customer engagement analytics on the DVI
- DVI Effectiveness – Overall effectiveness of customer DVI engagement
Work Order Report
Track technician efficiency
Key Report Metrics
- Total Work Orders Completed
- Total Estimated / Billed Hours
- Total Actual / Working Hours
- Billed vs Actual Hours Efficiency %
- Images Uploaded
- Videos Uploaded
Let’s Get Started!
Get a two-week, risk-free trial
No credit card information necessary
Includes integration, onboarding, and training
Quality Control Report
Track issues and improve process
Key Report Metrics
- QC Sheets Completed
- Total Issues Reported
- Total Sheets with Issues
Rewards and Referrals Report
Track rewards and referrals
Key Report Metrics
- Customer Referrals – # of customer referrals tracked
- Customers Redeemed Reward – # of customer who redeemed rewards
- Total Points Earned by Clients
- Total Points Redeemed by Clients
Autoflow Reporting
Track your team’s performance and maintain accountability.
Show yourself and your team the true value of their efforts.
Text to Pay Report
Tracking Payment made Simple
Key Report Metrics
- Customer
- Vehicle
- Repair Order #
- Invoice #
- Payment Amount
- Payment Status
- Card Type
- Authorization Code
- Sent On Date
- Paid On Date
- Customer Digital Signature