How to Perform a Good
Autoflow Best Practices: How to Perform a Good Digital Vehicle Inspection
Learn how to create Digital Vehicle Inspections (DVIs) that build customer trust, improve communication, and increase repair approvals.
In this video, you’ll learn how to capture photos that clearly show vehicle conditions, write inspection notes that help customers understand the need for repairs, record effective walkthrough videos, and organize findings by urgency so customers can make informed decisions with confidence.
The video also covers commonly missed opportunities that reduce DVI effectiveness, including poor photo quality, vague descriptions, overly long videos, and unclear presentation of inspection results. You’ll leave with practical techniques your team can apply immediately to create more professional, transparent, and customer-friendly inspections.
Good DVI:
- Clear, in-focus photos
- Good lighting and proper angles
- Hand, tool, or reference point identifying the concern
- Plain-language notes customers can understand
- Specific measurements and findings
- Explanation of why the recommendation matters
- Short, narrated walkthrough videos
- Clear prioritization of findings by urgency
- Dashboard documentation (key on, engine off)
- VIN sticker documentation
- Documentation of healthy (“green”) items
- Consistent inspection habits on every vehicle
Bad DVI:
- Blurry or out-of-focus photos
- Dark photos or poor viewing angles
- No reference point showing the actual concern
- Technician shorthand customers don’t understand
- Vague recommendations without context
- No explanation of consequences or urgency
- No video included
- Silent walkthrough videos
- Long, unfocused videos
- Safety, maintenance, and monitor items mixed together
- Missing dashboard documentation
- Only documenting problems and ignoring good findings
