Autoflow's
Upcoming: Retention and Acquisition Mail Marketing Webinar
Air Date: September 17, 2025 at 02:00 PM EST – Winning with Direct Mail: Turn Mail into Measurable ROI for Your Shop
Direct mail isn’t dead—it’s winning again. In fact, it reaches more customers than email and delivers stronger engagement. Join us for a 60-minute live webinar designed for auto repair & service shop owners, multi-shop operators, service advisors, and marketers.
You’ll learn how to:
- Use retention vs. acquisition mail—and how each complements email and SMS.
- Track every mail piece with AutoFlow’s QR code attribution, tying scans directly to visits and bookings.
- Pinpoint new customers using zip/route targeting and demographic overlays.
- Compare formats, pricing, and integrations to choose the right campaign.
- Apply a simple ROI model (with templates included) to plan winning campaigns.
What to expect:
- A live walk-through of building a campaign step-by-step
- Practical takeaways you can use immediately
Select Past
Workflow Walkthrough: Part 3 of 3 - Staging the Next Visit with Autoflow
Air Date: August 20th, 2025 at 02:00 PM EST
Discover how to maximize the potential of Autoflow for your retention efforts.
This webinar is adapted from a live presentation by Craig O’Neill. We don’t teach the tool in live classes… but in this format we absolutely WILL be showcasing the strengths of Autoflow along with an ideal process that any team can implement.
In this session, you’ll explore how to position DVIs as the most practical and impactful source of relevant truth to secure future appointments and minimize slow periods.
You will learn about the top three retention mistakes many shops make and gain actionable strategies to correct them.
Your team will emerge from this course with conviction and fresh ideas to strengthen customer relationships and improve your shop’s long-term success.
Workflow Walkthrough: Part 2 of 3 - Digital Dispatching, Work Orders, and Final Quality Control
Air Date: July 23, 2025 at 02:00 PM EST
In Part 1 we covered inspection best practices that lead up to the sales call – securing approvals and a strong foundation for a successful 2nd half of the visit.
This session will focus on the best practices in Autoflow, which take place immediately after work is approved.
Topics include:
- Dispatching work in TechFlow
- Managing Parts Orders
- Communicating through the workflow
- Digital Work Orders (Notes and Videos matter today more than ever!)
- Final Quality Control – the thing you know you should be doing.
- Delivery Checklist for vehicle pickup!
This session will ensure your team becomes more efficient in communicating key steps with your team – your client – and sets us up for a smooth part 3… which will focus on bringing clients back in the door for the right reasons!
Workflow Walkthrough: Part 1 of 3 - Inspecting and Advising with Autoflow DVI
We’re bringing our in-person training concepts to your screen! In this first session of our 3-part series, we go back to basics—and a little beyond—to explore best practices around the initial workflow steps for shops using Digital Vehicle Inspections (DVI).
Whether you’re a technician, advisor, manager, or owner, this session will help you optimize intake, inspection, estimating, and approvals using Autoflow’s proven process—not just features.
Topics Covered:
- Check-in
- Inspection
- Estimating
- Approvals
Successfully Navigating the Changing Future
In this webinar, Craig and Michael Smith from The Institute for Automotive Business Excellence dive into Successfully Navigating the Changing Future.
Your Shops DVI process with Autoflow
While Digital Vehicle Inspections are still growing in popularity – Autoflow continues to be the standard bearer with leading innovations to this technology.
Even among longtime Autoflow DVI practitioners, some of Autoflow’s newest innovations may not have made their way into your day-to-day life.
That’s ok. Whether you are new to Autoflow or your shop’s Autoflow guru – we promise something for everyone in this session.
Our host, Craig O’Neill, will guide attendees through Autoflows DVI to show you the features and methods you can use to rejuvenate and reinvigorate your shop’s inspection process!
DVI Enhanced with AI
Join Chris, Craig, and Brandon as we discuss how we’ve been building out and training our “Autoflow AI” to enhance the Autoflow DVI experience and demonstrate how we’re empowering technicians with full repair history as they interact with inspection line items.
In this session, you’ll learn about some of the problems AI can solve, the challenges in creating good data modeling in the aftermarket, and our thoughts on innovating technology to improve efficiency in your bays and service counters.
Is that a fair price for your time?
Did you know that most people value one hour of their time much higher than your shop’s hourly rate? We’ll discuss important concepts that will aid shops as they determine their prices to ensure profitability. Joining Craig O’Neill on with helpful insight for this webinar is coach Vic Tarasik Founder and CEO of Shop Owner Coach.
Improving Technician Retention Through Technical Mentoring
As the automotive industry grapples with an ongoing shortage of skilled technicians, the role of effective technical mentoring has never been more crucial.
Mastering Leadership for Shop Operations
Webinar featuring Chris Cloutier, Gary Gunn and Craig O’Neill. Join us for an inspiring conversation with Gary Gunn from Auto Shop Showcase. Gunn will be conversing with us to share valuable insights from his years of experience mentoring repair shop leaders. This conversation benefits leaders in any shop and attendees will be invited to participate in a leadership checkup.
