The Gap Wedge of Warranty Claims
In golf, every club in your bag is designed for a specific purpose and distance. One of the game-changers over the years has been the gap wedge, a club created to fill the “distance gap” between the pitching wedge and the sand wedge. It’s the perfect tool for those tricky in-between shots, and as players use it more, many find themselves reaching for the gap wedge more often than the others.
On a personal note, I still love the Cleveland Tour Action 900 RAW Series that was designed to rust, supposedly to give you more spin on the ball. Not sure if it does but it looks cool, feels great and it’s my favorite wedge!
At Autoflow, we see a strong parallel in the warranty claims inspection process. Our product, iDVI (Instant Digital Vehicle Inspection), is not designed to replace physical inspections but to bridge the gap when the traditional approach isn’t practical, cost-effective, or timely.
Bridging the Gap in Claims Inspections
Physical inspections are still the gold standard for adjudicating warranty claims, but they come with challenges:
- Inspectors sometimes can’t access remote locations quickly.
- Adjusters often need reports late on Fridays or before holidays when shops are closing, making timely physical inspections impossible.
- Traditional physical inspections can take 2-3 days on average and cost over four times as much as an iDVI virtual inspection.
- Additionally, iDVI fights and helps prevent fraudulent claims, which only add to already high parts costs and inflated labor rates.
iDVI is the gap wedge of your claims toolkit-a powerful, efficient alternative for those in-between moments where physical inspections aren’t feasible or cost-justified.
Why iDVI is the Right Tool at the Right Time
With iDVI, adjusters send a simple link to the repair shop’s service advisor, who completes a guided virtual inspection using their smartphone—no app download required. Photos, videos, and detailed notes then flow instantly back to the claims team.
This process is:
- Up to 80% cheaper than a physical inspection.
- 5 times faster, with 75% of iDVI inspections completed within 8 hours.
- Flexible and easy to deploy whenever and wherever needed.
The More You Use It, The More You Favor It
Some of our clients have embraced iDVI so extensively that up to 80% of all their inspections are now conducted virtually. Much like how golfers grow to favor their gap wedge for those crucial shots, adjusters and claims teams find themselves relying on iDVI more and more as its benefits become clear.
It’s not about replacing physical inspections but having a dynamic, reliable tool in your bag—ready to fill the gap whenever the situation demands. The more you use iDVI, the more you realize how it can streamline your claims process, reduce costs, speed up decisions, help fight fraudulent claims, get customers back on the road faster, and increase overall customer satisfaction.
Scott Smyer – July 17,2025
