Autoflow is proud to announce a first-of-its-kind innovation in the automotive repair industry: AI-Enhanced Technician Notes.
Designed to improve how technicians communicate repair findings during digital vehicle inspections (DVIs), this new feature helps shops deliver clearer, more professional recommendations that drive trust and speed up customer approvals.
Why Technician Notes Matter More Than Ever
As a shop owner or service advisor, you know the importance of technician notes. They connect the dots between what the technician sees and what the customer needs to understand.
But let’s face it: technicians are busy. Writing detailed, grammatically polished notes isn’t always realistic—especially during peak hours. And sometimes, short notes like “Outers Bad” or “Low” can leave customers confused or hesitant to approve a repair.
Where Autoflow’s AI Steps In
With our new AI-Enhanced Technician Notes, Autoflow offers suggested, refined technician input that ensures clear, professional, and customer-friendly language. Techs can continue using the shorthand they’re comfortable with; the AI is there to help and handle the rest.
The result? Customers receive repair recommendations they can easily understand, which builds trust and leads to quicker decisions.
Here’s an example:
Technician Note: “Outers Bad”
AI-Enhanced Version: “The outer tie rod ends are showing significant wear and may affect steering performance over time. It’s advisable to keep an eye on their condition as it could impact overall handling.”
This kind of clarity reduces back-and-forth questions, helps service advisors present findings more effectively, and ultimately boosts your shop’s efficiency and average repair order (ARO).
Designed to Support, Not Replace
This feature doesn’t change how your team works—it enhances it. Technicians stay focused on what they do best: diagnosing and fixing vehicles. Meanwhile, service advisors benefit from more polished communication to present to customers.
It also helps overcome communication barriers. Whether it’s writing style, grammar, or confidence in phrasing, our AI bridges the gap so every note looks sharp and instills confidence.
Data Privacy You Can Trust
At Autoflow, we take data privacy seriously. When using AI-Enhanced Technician Notes, the only information shared with the AI engine is the vehicle’s year, make, model, mileage, the line item being worked on, and the original technician note—just enough to provide accurate context for generating clear, customer-friendly notes.
We do not share any customer names, shop information, or other sensitive data. Your shop’s information—and your customer’s privacy—remains fully protected at all times.
Autoflow: Leading the Way in DVI Innovation
We’re proud to be the first to bring AI-powered enhancements into digital vehicle inspections. It’s just one more way Autoflow continues to innovate and lead the industry forward.
With over 20 integrations with leading shop management systems, we’re committed to streamlining your workflow and improving every customer interaction.
Ready to See It in Action?
AI-Enhanced Technician Notes are available now in Autoflow! If you’re already a customer, you can get early access to this feature today. If not, it’s a great time to see how Autoflow can help your shop improve communication, build trust, and increase approvals.
To gain early access, contact our support team today via email at support@autoflow.com or by phone at (972) 430-4344
Autoflow is here to make your shop more efficient, professional, and trusted. AI-Enhanced Technician Notes are just the beginning.
