Can you compare your auto repair shop to Amazon?

Can you compare your auto repair shop to Amazon?

That really isn’t a fair comparison at all and actually doesn’t work unless you start looking “outside the box,”…that old, tired cliché. I have mentioned Amazon in past blogs for several reasons: they leverage technology to replace old...
How do you eat technology in your shop? One byte at a time :)

How do you eat technology in your shop? One byte at a time :)

I believe most things in life need to be approached in phases; there is a cost in trying to take on too much. We are human, and the more change we try to put on ourselves, the more resistance we get from ourselves and everyone around us. That is why I love the...
One word – 2018

One word – 2018

A few years back, I heard a friend tell of a pastor that challenged everyone in the church to pick one word for the new year and seek to live by that one word instead of making some sort of new year’s resolution you won’t keep. I thought it was...
We are a referral based business. Why don’t we track this better?

We are a referral based business. Why don’t we track this better?

The majority of traffic coming through our doors is referral based, whether stemming from online reviews or good neighborly advice from our existing customers. I personally love when a new customer tells me that he/she heard about my shop from a family member, friend,...
Digital Inspections Won’t Increase ARO Unless…

Digital Inspections Won’t Increase ARO Unless…

There are a lot of frustrated shops that go digital and expect an immediate increase in their Average Repair Order (ARO), but that just isn’t the case unless they are using the DVI (Digital Vehicle Inspection) properly. What do I mean by properly? Here is the...