Another software vendor mentioned that in the next few quarters they will have this technology. While I think that is great for them, we already have it! Why did we already launch this initiative? In my shops, it is all about customer convenience and perception. When a customer would text us after hours asking “What time do you open tomorrow?” it was really poor on our part to not respond UNTIL TOMORROW! Also, why distract my service advisors from having to answer “When do you close today?” when the answer never changes? Why can’t technology help my counter people answer a little quicker? It can, and we made it to where it does.
Why did I write Autoflow? To help my shops become the best of the best and to create a level of transparency and service that is bar none. I then decided to share with my fellow shop owners, brothers and sisters who work hard everyday to make it in a tough service industry. I will never talk ill will about my competitors; that is just not my style. But, I sometimes wonder if they really understand our journey as shop owners and the “why” behind what they do?
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.