JASPER Engines & Transmissions’ focus on quality control is integral to its success and reputation and further instills confidence in its customers that product expectations will be met or exceeded. JASPER’s commitment to quality resonated with Chris Cloutier, owner of Golden Rule Auto Care, a family-owned auto repair shop located in Rowlett, Texas, when he visited a few of the Jasper Engines & Transmissions plants in the summer of 2015.
On the service side of things, Chris had seen how left behind grease on the steering wheel, stains on the floor mats, and an oil cap left loose were just a few residual mistakes that could turn what would have otherwise been a positive customer experience into a negative one. Chris conducted a two-day case study at his own shop and found residual issues with 80 percent of serviced vehicles after they had undergone quality control inspections. As a software engineer, Chris explains the logic of applying the familiar practice of quality control to the auto repair industry. “Software is not released until a separate team or person reviews and tests it for bugs. Technicians make mistakes like we all do, yet we depend on them to be perfect. Having a second set of eyes cuts down on many minor, avoidable issues.”
Early on as a shop owner, Chris had realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time. He created Autoflow, a tool that dually functions as a visual workflow management system and as a means for keeping customers engaged and informed by providing status updates throughout the stages of the vehicle repair process. Autoflow recently launched its digital quality control inspection feature, which gives shops the confidence of delivering vehicles to customers in the condition they expected, and paid for, with no residual issues. Chris adds, “Because I believe so strongly in the concept and found it to be vital to the quality of my own shop, Autoflow is giving this add-on free to existing and new customers.”
Autoflow’s digital quality control inspection enables shops to better dial into their business with its ability to report the frequency and types of residual issues found in vehicles. Implementing this quality control process has yielded proven results in customer retention, add-on sales, shop credibility, and a positive reputation. See the full Golden Rule Auto Care case study and access a free, downloadable quality control sheet at http://www.autoflow/ quality-control-qc-case-study/
Autoflow has proven to be an easy-to-implement, comprehensive, timesaving solution to a common industry problem and is available to benefit all shop owners. Contact them at (469) 202-4090 or information@autoflow.com. Visit them at www.autoflow.
Chris Cloutier
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.
