Contactless Service, the new normal?
Chris Monroe, CEO of Monroe Tire & Service joins Chris Cloutier, CEO of Golden Rule Auto Care and Autoflow, to discuss the implementation of contactless service strategy. What works, what hasn’t, and what should we be asking ourselves next?
Moderated by Craig O’Neill, AAM
– Marketing: First responder “deals”… what about the other workers?
– Self serve scheduling: – “The KIOSK is in your pocket!”
– Process: Contactless service Strategy compared to mobile service
– Pickup/Drop off – “What happens to my investment into our waiting area?”