Contactless Service, the new normal?

Contactless Service, the new normal?

May 19, 2020

Contactless Service, the new normal?

May 19, 2020

Tough questions remain regarding how the industry moves forward with the new contactless service model.

Chris Monroe, CEO of Monroe Tire & Service joins Chris Cloutier, CEO of Golden Rule Auto Care and Autoflow, to discuss the implementation of contactless service strategy. What works, what hasn’t, and what should we be asking ourselves next?

Moderated by Craig O’Neill, AAM

Topics Include:

– Marketing: First responder “deals”… what about the other workers?
– Self serve scheduling: – “The KIOSK is in your pocket!”
– Process: Contactless service Strategy compared to mobile service
– Pickup/Drop off – “What happens to my investment into our waiting area?”

scott