Can you compare your auto repair shop to Amazon?
Just those three things alone should get your mind thinking about how your auto repair shop compares to Amazon. Do I leverage technology in my shop to replace old ways of doing business? Am I afraid to burn a few dollars on ideas that may or may not pan out? Am I willing to take risks to grow my business even though I am fairly successful right now?
My latest examples of burning through a few dollars on ideas that may or may not pan out were my two failed attempts at creating a telematics program in my shop. Two failures, not just one. Am I going to try a third, fourth, and fifth time? Yes, if need be, but hopefully I will be able to put the mistakes together and make a successful move forward with a good program.
There are lots of industries we could compare ourselves against, and, we should, even when there seems like no connection at all. Does anyone want to talk about comparing our industry against space travel?
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.