Friendly Competition: Why you should know other shop owners
In most areas, there are plenty of customers and cars for all of us to not just survive but to thrive. I go to conferences all the time and see lots of shops sharing best practices. They do this because they aren’t worried about the shop in the next state. BUT really, competition is competition, and we should do the same with the person down the street.
Go break bread with your competitors; it just might help you more than you think!
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.