- Google Hangouts is simple. You open up windows and chat.
- Slack not only allows you to chat, but it allows you to setup different channels so you can include certain people in certain conversations.
- Both archive the communications for later recall.
Cons to both:
- Neither are integrated with your Shop Management System. Eventually they will, or there will be some version of an internal chat, but not currently.
- Slack can become over-complicated easily. Too many channels…
- Your people at the shop won’t use it.
- It becomes a distraction for both Service Advisors and Technicians. You don’t want them texting on their phones but yet want them texting each other.
Yes, I said it. Your people at the shop won’t use it, although I’m sure there are a few shops that have successfully implemented it.
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.