The problem a lot of us have is overcomplicating things. It makes us feel important and smart when we do overcomplicate. Not many people take, “Hey, that is really simple!” as a compliment, or “Hey, you are simple person,” as a compliment, but they should.
The things that are simple and easy tend to be the things we are drawn to. Personally, I love Chick-Fil-A because of the simplicity of their menu. If you look at all of the fast food restaurants out there, most of them offer so many things on their menu that it can be confusing. Have you looked at a Jack in the Box menu lately?
Simple isn’t easy; it takes time, effort, and lots of energy to get that combination right.
Chris Cloutier
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.