In one of my shops, I witnessed the almost perfect digital service journey a few months back. A young executive read our reviews online, booked an appointment online, dropped off his car after hours, received status updates, and communicated with us all day via text including approving the service work to be performed on his vehicle.  At the very end of the digital journey, he asked if he could pay online. At this point in time, we had to say no, and he was forced to pick up the phone and call us. As I stated, it was ALMOST the perfect digital service journey. This prompted me, as a shop owner, to solve this problem. We needed to build text to pay into Autoflow. This would ensure that his next digital service journey would be a complete one.

Recently, we developed this feature and partnered with 360 Payments to deliver the online payment processing side. Even if you have a counter payment processor, they can still handle the online processing. I’ve since activated this feature at both Golden Rule Auto Care locations, and we’ve had a number of other Autoflow clients pick up the feature.  The feedback we are getting from our customers at Golden Rule Auto Care is fantastic. The convenience has just gone to a whole new level.  Customers no longer need to wait in line to pay, and service writers don’t have to collect credit card information over the phone anymore.

Why did I write software for the auto repair industry? Because of scenarios just like this!  I created Autoflow to achieve faster communication, an optimized workflow, and a better customer service experience.  Text to Pay does just that and saves time for everyone.