Domino’s just launched a huge ad campaign for “Contactless Delivery” nationwide. If your shop isn’t offering a touchless repair experience, you should be. Now, more than ever, it’s becoming a critical component of our essential auto repair businesses.
How do you do this? I have a checklist below for reference to help you:
- First and foremost, promote your touchless service on social media. Right now, social media is where everyone is looking for news and comments on handling the current crisis situation.
- Send text updates and a Digital Vehicle Inspection to your customer.
- Get the ability to send a Text-to-Pay link for contactless payment.
- Make sure you are doing a thorough, Final Quality Control check on the vehicle, which includes wiping it down and even spraying or wiping your customer’s keys with disinfectant. Explain to your customer that this is part of your process.
- Allow for your customer to drop off and pick up their vehicle without ever seeing you. Make sure your website has an appointment scheduler and that you are promoting it.
We will forever be changed because of this time in our history. Some of the change will be painful, but some will be positive. Adopting a “Touchless Repair” is one of the few positives that your shop could benefit from because of this crisis. And, once this is all over, this process will still remain helpful going forward.
The Scrum from Autoflow, hosted by Craig O’Neill.
A series where we will discuss new ideas and principles to help Autoflow clients leverage the most out of Autoflow to further facilitate a touchless repair process and accommodate customers.
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.