Lysol my keys? Yes, please!
“Clean shop with free coffee and water. Excellent services with knowledgeable and friendly staff. Manager sanitized my keys and inside of the car. Wonderful touch.”
I have preached Final Quality Control (FQC) many times, and in today’s current situation, it has become even more important. Here is my latest podcast with Carm on Remarkable Results Radio about FQC: https://remarkableresults.biz/remarkable-results-radio-podcast/b07/. If you aren’t listening to his shows, you should be, as he’s sharing lots of great advice on how to handle the difficult times we’re currently facing as shop owners in the industry.
What is Final Quality Control? It’s basically a complete process for double-checking the car before it leaves your shop and ensuring the vehicle is returned to the customer in better condition than when it arrived. The FQC process includes important steps such as verifying your technician’s work, removing grease on steering wheels, resetting all lights, and ensuring that no tools are left behind in the vehicle. And, in today’s times, you could include sanitizing your customer’s keys before giving them back.
Our customers are concerned, and we should be doing everything we can to ease those concerns and keep them safe, their vehicles safe, and our people safe. Which leads me to add that it’s prudent to also do a Pre-QC and have someone go out and wipe down the vehicle, and open the windows before the vehicle goes into your bays.
FQC is a process you should adopt ASAP to protect your customers and employees. You can check out my case study on my own shop, Golden Rule Auto Care, where you’ll also see example QC forms to help you get started: https://www.autoflow/quality-control-qc-case-study/.
I’m here to help you fellow shop owners however I can.
The Scrum from Autoflow, hosted by Craig O’Neill.
A series where we will discuss new ideas and principles to help Autoflow clients leverage the most out of Autoflow to further facilitate a touchless repair process and accommodate customers.
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.