Schrodinger’s Car

Schrodinger’s Car

Schrodinger’s Car On the topic of ensuring vehicle safety, an amusing thought crossed my mind regarding inspections and observation. I would hesitate to call this amusement a thought experiment, but it was (very) loosely based on a physicist, Erwin...
What’s Your Advantage?

What’s Your Advantage?

What’s Your Advantage? Recently, I was quoted in an article about a shop’s competitive advantage: https://www.autoserviceworld.com/if-this-is-your-competitive-advantage-youre-doing-it-wrong/. The idea that you fix cars better than others is not really a...
Developing Your Shop with Toastmasters

Developing Your Shop with Toastmasters

Developing Your Shop with Toastmasters In hindsight, it seems oddly fitting that the very first time I heard Chris Cloutier speak was when he was delivering a keynote speech at an industry event. It was AAPEX in the fall of 2017. A few months later, I found myself...
The SaaS Side: Techflow

The SaaS Side: Techflow

The SaaS Side: Techflow An Interesting Case An interesting case came up today that I wanted to translate into some insight from the SaaS (Software as a Service) side. Developers commonly face conflicting feature requests. The best solution isn’t always clear,...
Does Your Staff See Your Vision

Does Your Staff See Your Vision

Does Your Staff See Your Vision Does Your Staff See Your Vision? As a business owner, you have a vision for your business. Having this vision keeps you focused on what you need to do now so that your business can maintain its trajectory towards that vision. This is...
How Good Leadership Retains Good Workers

How Good Leadership Retains Good Workers

How Good Leadership Retains Good Workers Leadership is one of my favorite topics. A leadership advisor once told me that leadership is tough because you don’t get a medal or certificate stating you’re now a great leader after certain accomplishments. Great...