They Have Systems for This

They Have Systems for This

They Have Systems for This Automotive specialists are cursed to walk the earth acutely aware of a fundamental truth: things fall apart. In contrast, the average motorist more commonly adheres to what I call “the assumption of good function.” They’re blissfully unaware...
All-As-One

All-As-One

All-As-One Creating an all-in-one solution for any industry is a pretty huge feat and typically not something that is ever 100% completed. If you think about your day, most people use 5 to 10 different digital tools to get their job done that aren’t under one...
Schrodinger’s Car

Schrodinger’s Car

Schrodinger’s Car On the topic of ensuring vehicle safety, an amusing thought crossed my mind regarding inspections and observation. I would hesitate to call this amusement a thought experiment, but it was (very) loosely based on a physicist, Erwin...
What’s Your Advantage?

What’s Your Advantage?

What’s Your Advantage? Recently, I was quoted in an article about a shop’s competitive advantage: https://www.autoserviceworld.com/if-this-is-your-competitive-advantage-youre-doing-it-wrong/. The idea that you fix cars better than others is not really a...
Developing Your Shop with Toastmasters

Developing Your Shop with Toastmasters

Developing Your Shop with Toastmasters In hindsight, it seems oddly fitting that the very first time I heard Chris Cloutier speak was when he was delivering a keynote speech at an industry event. It was AAPEX in the fall of 2017. A few months later, I found myself...
The SaaS Side: Techflow

The SaaS Side: Techflow

The SaaS Side: Techflow An Interesting Case An interesting case came up today that I wanted to translate into some insight from the SaaS (Software as a Service) side. Developers commonly face conflicting feature requests. The best solution isn’t always clear,...