Creating an all-in-one solution for any industry is a pretty huge feat and typically not something that is ever 100% completed. If you think about your day, most people use 5 to 10 different digital tools to get their job done that aren’t under one software umbrella. For example, I use Gmail, Zoom, Yahoo Mail, Google Docs, Audible and/or Kindle, Trello, Slack, Zoho, and my Android phone in one day to do just some of my job. Most people experience the same. Lately, in auto repair, there has been a term going around called “all-in-one.” Is that really true? Or, is this just a good marketing term? Is there auto tech software that really does everything? I personally don’t think so, nor do I think that system will ever exist. BUT, I do think what will happen is that integration will get better over time, and we will be using packages that are “all-as-one.” (Credit Craig O’Neill for the term “all-as-one”) An auto repair shop will use the best tools for different jobs, but all those tools will work together really well!
I’ll leave you with some food for thought. Check out this picture I have been working on for some time that shows just a few software touchpoints in an auto repair shop environment.
Architect/President at Autoflow
The Desire for Continuous Improvement
As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.