Keep Your Standards High!

Keep Your Standards High!

Keep Your Standards High! For years our industry has seemed to struggle to catch up to rising standards of customer service that others have made normal and consumers have grown to expect. But not this year. This year, we set the bar. Think about it. Hotels with no...
Digital Vehicle Inspection Is Worth Our Time

Digital Vehicle Inspection Is Worth Our Time

Digital Vehicle Inspection Is Worth Our Time There are a few areas to address when a technician states something to the notion of, “Doing the DVI is not worth my time.” Let’s tackle the reasons why a tech might feel this way. The inspection takes too long to...
All is Fair in Love, War, Business, and Google AdWords

All is Fair in Love, War, Business, and Google AdWords

All is Fair in Love, War, Business, and Google AdWords I just wrote a blog about how competition is healthy, and I still stand by that. Competition makes us stronger. In the Bible, Proverbs 27:17 sums it up perfectly: “Iron sharpens iron, and one man sharpens...
Friendly Competition: Why you should know other shop owners

Friendly Competition: Why you should know other shop owners

Friendly Competition: Why you should know other shop owners Competition is a good thing, yet it’s something that we tend to look at negatively. Why? A lot of times it’s because we aren’t doing as well as we want to, so we blame our competition for...
Customer or Client

Customer or Client

Customer or Client For all the talk we hear about raising the image of the auto repair industry to a true profession, we must first have a reckoning with how we understand our relationship with those whom we serve. Restaurants and hospitality businesses have...
Show AND Tell – using visuals to educate customers

Show AND Tell – using visuals to educate customers

Show AND Tell – using visuals to educate customers I do my best to stay agnostic when it comes to what kind of technology a shop should use. I don’t want to promote something that works for one shop but doesn’t work for another. I don’t even...