Real-Time Customer Communication

Real-Time Customer Communication

“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...
Why should my shop have a Digital Vehicle Inspection (DVI)?

Why should my shop have a Digital Vehicle Inspection (DVI)?

This week, my post goes video again! Why you should use a Digital Vehicle Inspection in your shop.   Chris Cloutier Architect/President at Autoflow The Desire for Continuous Improvement As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier...
Cloud-Based Shop Management System (SMS)

Cloud-Based Shop Management System (SMS)

This week, my post goes video. Why should you choose a cloud-based SMS over a desktop version?   Chris Cloutier Architect/President at Autoflow The Desire for Continuous Improvement As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized...
Technology is a Multiplier

Technology is a Multiplier

Technology is a Multiplier Technology is a multiplier, and we in the auto repair world should love and respect what it means to our businesses. I know we all resist change because we’re comfortable with the way things have been done, but isn’t it nice to...
Help for Your Auto Repair Shop’s Computer Network

Help for Your Auto Repair Shop’s Computer Network

Not that cars are becoming difficult enough, now the future is forcing us to know way more about technology than we ever wanted (ok, sure, I like technology…). Because computer networks are a tough issue to deal with, we’ve put together a page to help...
Amazon.com Parts Ordering – The Future?

Amazon.com Parts Ordering – The Future?

I think a lot of us shop owners have figured out that we can get parts through Amazon.com like we can anything else. I am lucky enough that my shop, Golden Rule Auto Care, is on a pilot program to test Amazon.com parts ordering through my Shop Management System...