HITS BPOS Status Mapping

From HITS BPOS Open the “Appointment/Status” tab. Open the “Vehicle Status” drop down menu and see how the status you want to map is written. Mapped statuses must match character for character, including spaces and capitals. In Autoflow From...

CDK Ticket Transfer

How to transfer a ticket from CDK to Autoflow Step 1: Once a ticket has been created in CDK go to Autoflow Select “Add Customer” Step 2: Select whether you would like to search by RO Number or Phone Number (We recommend RO Number) and Search. The...

CDK User Mapping

User Mapping between CDK and Autoflow ensures everyone is properly assigned in both systems. From CDK Use the same employee code you use to assign work in CDK In Autoflow From the admin menu select Manage Users Select the Edit button next to the employees name Add the...

CDK Appointment Sync

Sync your CDK appointments into Autoflow By syncing your appointments Autoflow will send appointment confirmation and reminder text messages. Navigate to Integration Setup in the admin menu. Turn the toggle for Appointment Sync to “YES” to turn on the...

Technician Training Overview

Technician Training Overview Technician Training Page Links How do I set up Technician User Settings? How do I use the workflow? How do I open the DVI? How to perform a Digital Vehicle Inspection? How to use the Digital Work Order Technician Preferences QC Sheet...