Technology isn’t the Answer for Customer Service, but Helps

Technology isn’t the Answer for Customer Service, but Helps

Technology isn’t the Answer for Customer Service, but Helps There is a great data model that I use in a lot of my presentations called the Kano model from lean six sigma. It identifies customer satisfaction in a short summary. In this model, you see that there...
Let’s Work Together! Why Integration Matters.

Let’s Work Together! Why Integration Matters.

Let’s Work Together! Why Integration Matters. I’ve been developing software for the majority of my life now, which means I am getting old. And, one thing I’ve come to realize is that software seamlessly working with other software is a GREAT thing....
Change or Die?

Change or Die?

Change or Die? I recently read the book Change or Die, and I STRONGLY recommend it to anyone looking to make a change in their life or business, which I am pretty sure covers most of us. Yes, the title is brutal, but the writer makes a strong point about change being...