Feedback is like a Christmas morning gift – Part Deux

Feedback is like a Christmas morning gift – Part Deux

Feedback is like a Christmas morning gift – Part Deux In an early blog, I discussed feedback as a gift that you should receive (https://www.autoflow/blog/feedback-is-like-a-christmas-morning-gift/), much like on Christmas morning. Some gifts you love, some you...
The Complete Automotive Digital Experience

The Complete Automotive Digital Experience

The Complete Automotive Digital Experience As shop owners, we know that it’s an inconvenience for our customers when their vehicles break down, and we should do everything we can to make their experience at our shops painless. We know that they are busy with...
How to Manage an Auto Mechanic Shop and More!

How to Manage an Auto Mechanic Shop and More!

How to Manage an Auto Mechanic Shop and More! I have been asked how I handle running two auto repair shops and a software company, along with being a father (who doesn’t like to miss his daughters’ soccer games) and a loving husband (who at least picks up...
You have a drop box; how about a pickup box?

You have a drop box; how about a pickup box?

You have a drop box; how about a pickup box? Does your shop have a pickup key box? It should. I’ve adapted this idea in my own shops and think it will become the normal just as the drop box. To be honest, I don’t know why it hasn’t been the norm...