Rewards & Referrals

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Golden Rule Auto Care Key/FOB Pickup

You have a drop box; how about a pickup box?

October 20, 2020

You have a drop box; how about a pickup box?

by Oct 20, 2020

Does your shop have a pickup key box? It should. I’ve adapted this idea in my own shops and think it will become the normal just as the drop box. To be honest, I don’t know why it hasn’t been the norm before now. Leaving a customer’s keys in their gas tank or under their driver’s side floor mat always seemed like a bad idea. I bought speed boxes ( for both my shops and should have done it long ago.

Why should you have a pickup box?

  • It’s much safer than leaving the keys in an unsecure position.
  • You can easily text the code to the customer.
  • Your customer will perceive your shop as a caring and thoughtful one.
  • It isn’t that expensive to buy and implement.
  • It’s efficient and just makes good, common sense.

Check out this quick, one minute video where one of my managers, Clifford, gives a simple walk-through on how to use the pickup box for our Golden Rule customers.

Chris Cloutier

Chris Cloutier

Architect/President at Autoflow

The Desire for Continuous Improvement

As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.

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Chris Cloutier