Carm Capriotto – Learn One Thing: Quality Control is Needed

Carm Capriotto – Learn One Thing: Quality Control is Needed

Yes, my title this week is somewhat long and confusing, but let me take it apart piece by piece. This Friday, I will be joining a Town Hall with Carm Capriotto on Remarkable Results Radio about Quality Control. This topic is not sexy and can be boring, yet it is very...
Real-Time Customer Communication

Real-Time Customer Communication

“Dealers Need to Get on the Text Message Bandwagon: Dealer service communication overwhelmingly takes place either in person at the dealership or over the phone; only 2% of all customers currently receive service updates via text message or email. Yet, 37% of Gen X[1]...
Why should my shop have a Digital Vehicle Inspection (DVI)?

Why should my shop have a Digital Vehicle Inspection (DVI)?

This week, my post goes video again! Why you should use a Digital Vehicle Inspection in your shop.   Chris Cloutier Architect/President at Autoflow The Desire for Continuous Improvement As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier...
Cloud-Based Shop Management System (SMS)

Cloud-Based Shop Management System (SMS)

This week, my post goes video. Why should you choose a cloud-based SMS over a desktop version?   Chris Cloutier Architect/President at Autoflow The Desire for Continuous Improvement As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized...
Technology is a Multiplier

Technology is a Multiplier

Technology is a Multiplier Technology is a multiplier, and we in the auto repair world should love and respect what it means to our businesses. I know we all resist change because we’re comfortable with the way things have been done, but isn’t it nice to...