Keep Your Standards High!

Keep Your Standards High!

Keep Your Standards High! For years our industry has seemed to struggle to catch up to rising standards of customer service that others have made normal and consumers have grown to expect. But not this year. This year, we set the bar. Think about it. Hotels with no...
Digital Vehicle Inspection Is Worth Our Time

Digital Vehicle Inspection Is Worth Our Time

Digital Vehicle Inspection Is Worth Our Time There are a few areas to address when a technician states something to the notion of, “Doing the DVI is not worth my time.” Let’s tackle the reasons why a tech might feel this way. The inspection takes too long to...
Customer or Client

Customer or Client

Customer or Client For all the talk we hear about raising the image of the auto repair industry to a true profession, we must first have a reckoning with how we understand our relationship with those whom we serve. Restaurants and hospitality businesses have...
Great Software Will Not Fix a Bad Shop

Great Software Will Not Fix a Bad Shop

Great Software Will Not Fix a Bad Shop Just as the latest robotic surgery technology would be useless without the skilled hand and mind of a trained surgeon, shop software is also useless without the proper team and processes in place. This is something we often come...