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Let’s Do our Best

March 12, 2020

Let’s Do our Best

by Mar 12, 2020

As uncertainty continues to arise these next few weeks/months we may be in survival mode at our businesses. I recently had meetings with my software team, and both shops, to do my best to address the future. I thought it would be a good idea to share my meeting points:

The bad:

  • Nobody knows how bad this is… or how bad it will get.
  • We will probably have some slow weeks coming up.
  • If you get sick stay home.
  • Yes the government will do their best to try to help, but covering employee paychecks is only part of the cost of running a business. And depending on how quickly they work (which is never quick) some places will go out of business due to no/zero traffic coming through their doors.

What are our goals:

  • Keep our doors open, and everyone employed. We have some cash in the bank, and that hopefully will help us get through these slow times.
  • Promote drop off and pickup. We can do everything remote: Text message updates, Digital Vehicle Inspections, Text to Pay, key drop box, and online scheduling.
  • To keep the crew healthy promote drop off and pickup. Offer shuttle rides, and uber to keep customers home.
  • Promote our final quality control process, and the steps we are taking to keep us and the customer safe.
  • Wear gloves at all times, and wash your hands often.
  • The power of small business is the ability to navigate quickly, we cannot bury our heads in the sand. If/when we need to navigate we will.
Bottom line is we are going to do the best we can to weather this storm, and you should too.
Chris Cloutier

Chris Cloutier

Architect/President at Autoflow

The Desire for Continuous Improvement

As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.

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Chris Cloutier