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Dude wheres my car

Stop losing cars

July 18, 2016

Stop losing cars

by Jul 18, 2016

There is no worse feeling than having an incredibly busy, profitable day at your shop and then noticing upon closing the one car in the parking lot that fell through the cracks and no one touched. You turn to your service writer, and they shrug their head after you ask, “Do you know anything about this car?” Now, you either have to tell the truth, that you lost that customer’s car somewhere during the process, or you have to exaggerate some excuse (i.e., a lie).
I have been there a few times in my early career as a shop owner, and that was never a good feeling.
This pain was one of the main reasons I created Autoflow. I wanted a visual workflow solution that I could easily share with everyone in the shop. Sure, we still misplace keys and paperwork, but we don’t lose cars anymore. We enter all of our customers in Autoflow regardless of whether or not they want to receive status updates since notifications can be turned off for customers. It is kind of scary to think about where we were and where we are now, otherwise known as business before implementing Autoflow and business after. I won’t go back; kaizen, I will continue to move forward!
Chris Cloutier

Chris Cloutier

Architect/President at Autoflow

The Desire for Continuous Improvement

As an auto repair shop owner of Golden Rule Auto Care, Chris Cloutier realized the need for a better way to communicate with his customers as he observed how communication gaps created bottleneck situations and wasted valuable rack time.

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Chris Cloutier