Why Average Repair Order Is the One Number Every Shop Owner Should Track
A surprising number of shop owners discovered that their service advisors had never tracked their average repair order and had no idea what it was supposed to be. This came up in a recent Autoflow webinar with veteran shop owners and trainers from...
Redefining CRM: Human Intelligence to the Exit: Why Technology Is the Tool, Not the Relationship
Human Intelligence to Exit Schedule Rounding out our Redefining CRM series, this final piece looks at where Client Relating Capability meets the moment a client walks out the door. Autoflow has long allowed for an automated means of sending reminders for inspection...
Redefining CRM: Scheduling Is Not Self Service: Staying in the Loop Before the Next Visit
Staging the Next Visit This is the next installment in our Redefining CRM series, looking at how Client Relating Capability applies to the way shops handle scheduling. A great deal of emphasis is newly being placed on online schedulers. While the technology has been...
Redefining CRM: What Quality Control Really Protects: The Client Relationship
This piece continues our look at Client Relating Capability, the concept we introduced in Redefining CRM, and how it shows up in one of the most overlooked parts of a shop’s process. Autoflow provides the industry’s premier, dedicated Quality Control form...
Redefining CRM: Client Relationship Management, not Customer Retention Marketing
By Craig O’Neill, VP of Training, Autoflow Which CRM Are You Referring To? CRM is an acronym used routinely in shop owner conversations and in thread after thread on social media. “My CRM is _____.” “What is the best CRM?” “What CRM...Recent Posts
- How Digital Inspections Turn One-Time Customers Into Repeat Customers
- How to Present Every Recommendation Without Sounding Like an Upsell
- The First Five Minutes: Why Check-In and Loaner Car Speed Matter
- Why the Phone Call Is Still Your Most Important Sales Tool
- Should You Turn a Technician Into a Service Advisor?
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"Easily the most effective texting application out there!"
The texting update is substantially easing stress on our staff by...
Lucas Underwood
L&N Performance Auto Repair
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"Easily the most effective texting application out there!"
The texting update is substantially easing stress on our staff by providing a clear and concise method to communicate with our clients. No more struggling to locate the client and send a message. No more starting a new “job” to accept a payment for a client who isn’t on site.
Lucas Underwood
L&N Performance Auto Repair
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"Eliminate 4-5 minute incoming customer status update calls"
We were able to run our best 4 weeks ...
Tommy Keeter
Christian Brothers Automotive
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"Eliminate 4-5 minute incoming customer status update calls"
We were able to run our best 4 weeks ever while being short a staff member in the front office and still communicate well with our customers. Autoflow has helped eliminate 4-5 minute customer update calls with the click of a button.
Tommy Keeter
Christian Brothers Automotive
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"Thank you again for all you do!"
We are indebted to Craig's expertise. He ...
Dave Barry
Christian Brothers Automotive
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We are indebted to Craig's expertise. He volunteered to do a training with us after hours. We learned a ton, set up and made a lot of modifications to our workflow that'll be extremely helpful."
Dave Barry
Christian Brothers Automotive
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Great program! Works very well and is dependable. Great ...
Gary Pontious Jr
Toledo Auto Care
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"Great people to work with!"
Great program! Works very well and is dependable. Great people to work with as well. They have always responded quickly to any questions I have had.
Gary Pontious Jr
Toledo Auto Care
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"It helps us to build trust and value with our customers"
Autoflow is a vital tool for our business...
Hannah Kennedy
Kennedy Auto Solutions
★★★★★
"It helps us to build trust and value with our customers"
Autoflow is a vital tool for our business. It helps us to build trust and value with our customers by validating the repair and maintenance findings. It shows them the parts and places that we see when their vehicle is lifted off the ground. It also builds a strong record for their files with pictures and videos. The integration with Advance Automotive’s Virtual Vehicle program helps educate our customers as to why we recommend the services we recommend and what the repair or maintenance “does” to or for their vehicle. Thank you for developing and staying on top of this product that has supported our business growth since the beginning of our company.
Hannah Kennedy
Kennedy Auto Solutions
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