Touch + Technology = Trust

Touch + Technology = Trust

Touch + Technology = Trust The following quote was given to me by a friend named Mark who owns multiple shops: “The challenge is to blend the technology in the front room with the touch so that you can create the trust to differentiate your company from your...
Great Software Will Not Fix a Bad Shop

Great Software Will Not Fix a Bad Shop

Great Software Will Not Fix a Bad Shop Just as the latest robotic surgery technology would be useless without the skilled hand and mind of a trained surgeon, shop software is also useless without the proper team and processes in place. This is something we often come...
Technology isn’t the Answer for Customer Service, but Helps

Technology isn’t the Answer for Customer Service, but Helps

Technology isn’t the Answer for Customer Service, but Helps There is a great data model that I use in a lot of my presentations called the Kano model from lean six sigma. It identifies customer satisfaction in a short summary. In this model, you see that there...
Let’s Work Together! Why Integration Matters.

Let’s Work Together! Why Integration Matters.

Let’s Work Together! Why Integration Matters. I’ve been developing software for the majority of my life now, which means I am getting old. And, one thing I’ve come to realize is that software seamlessly working with other software is a GREAT thing....
Change or Die?

Change or Die?

Change or Die? I recently read the book Change or Die, and I STRONGLY recommend it to anyone looking to make a change in their life or business, which I am pretty sure covers most of us. Yes, the title is brutal, but the writer makes a strong point about change being...
Your markerboard is dead without you

Your markerboard is dead without you

Your markerboard is dead without you Being the communication medium between highly competent technicians and highly demanding clients is only one challenge point behind the counter of an auto repair facility. That point gets plenty of love thanks to texting and...