Don’t be Cringe! How Generation Affects Perception
In an industry slow to change, it’s no surprise that many shops struggle to connect with new generations. Let’s talk about this. We are joined by our guest and subject matter expert Sara Fraser from Hass Performance Consulting. Sara makes generational...Confidence at the Counter – The Power of Compelling Speech
As this webinar formed, the latest results from the JD Power survey for the aftermarket were released. The Aftermarket Service Index (ASI) report had good news for the aftermarket, but lousy news for Service Advisor satisfaction. Could communication skills be to...Avoid the Anger and Get Paid Quickly With Extended Warranties
When a customer comes into the shop with an extended warranty, how does your advisor react? Business as usual? Frustrated? Smiling while saying “it’s fine” too many times to actually be fine? In this webinar, we’re going to introduce you and your team to a real claim...Workflows for Waiters
March 23, 2023, 2:00 PM EST It isn’t uncommon for shops with high volumes of quick service tickets to encounter struggles with consistency and quality in their DVIs. Even if techs are performing great inspections, overwhelmed advisors might fail to communicate...Recent Posts
- Change or Die – The key concepts of change applied to your shop
- AutoFlow and Headstart Warranty Group Partner to Enhance Claims Inspections with iDVI Virtual Inspections Platform
- Device Options for Using Autoflow
- Autoflow’s iDVI Platform Integrates with PCMI’s PCRS Claims Module, Enhancing Warranty Claims Administration
- Autoflow Honored as a “Must-Have Tool” by Christian Brothers Automotive
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"Easily the most effective texting application out there!"
The texting update is substantially easing stress on our staff by...
Lucas Underwood
L&N Performance Auto Repair
★★★★★
"Easily the most effective texting application out there!"
The texting update is substantially easing stress on our staff by providing a clear and concise method to communicate with our clients. No more struggling to locate the client and send a message. No more starting a new “job” to accept a payment for a client who isn’t on site.
Lucas Underwood
L&N Performance Auto Repair
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"Eliminate 4-5 minute incoming customer status update calls"
We were able to run our best 4 weeks ...
Tommy Keeter
Christian Brothers Automotive
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"Eliminate 4-5 minute incoming customer status update calls"
We were able to run our best 4 weeks ever while being short a staff member in the front office and still communicate well with our customers. Autoflow has helped eliminate 4-5 minute customer update calls with the click of a button.
Tommy Keeter
Christian Brothers Automotive
★★★★★
"Thank you again for all you do!"
We are indebted to Craig's expertise. He ...
Dave Barry
Christian Brothers Automotive
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"Thank you again for all you do!"
We are indebted to Craig's expertise. He volunteered to do a training with us after hours. We learned a ton, set up and made a lot of modifications to our workflow that'll be extremely helpful."
Dave Barry
Christian Brothers Automotive
★★★★★
"Great people to work with!"
Great program! Works very well and is dependable. Great ...
Gary Pontious Jr
Toledo Auto Care
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"Great people to work with!"
Great program! Works very well and is dependable. Great people to work with as well. They have always responded quickly to any questions I have had.
Gary Pontious Jr
Toledo Auto Care
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"It helps us to build trust and value with our customers"
Autoflow is a vital tool for our business...
Hannah Kennedy
Kennedy Auto Solutions
★★★★★
"It helps us to build trust and value with our customers"
Autoflow is a vital tool for our business. It helps us to build trust and value with our customers by validating the repair and maintenance findings. It shows them the parts and places that we see when their vehicle is lifted off the ground. It also builds a strong record for their files with pictures and videos. The integration with Advance Automotive’s Virtual Vehicle program helps educate our customers as to why we recommend the services we recommend and what the repair or maintenance “does” to or for their vehicle. Thank you for developing and staying on top of this product that has supported our business growth since the beginning of our company.
Hannah Kennedy
Kennedy Auto Solutions