When a customer comes into the shop with an extended warranty, how does your advisor react? Business as usual? Frustrated? Smiling while saying “it’s fine” too many times to actually be fine?
In this webinar, we’re going to introduce you and your team to a real claim specialist from a reputable organization. Before going into extended warranty work, our guest has been a technician himself and understands that “Service Providers” can feel caught in the middle. Through this discussion, we’re looking at ways that make the claims process go more smoothly. It’ll be fine!
Topics include:
- Best practices to keep the claims process moving smoothly.
- Understanding the process from all perspectives.
- How we’re working with warranty companies to make this better.
- Why do good warranty companies look for ways to pay.
- How can DVI impact the process?
