One word – 2018

One word – 2018

A few years back, I heard a friend tell of a pastor that challenged everyone in the church to pick one word for the new year and seek to live by that one word instead of making some sort of new year’s resolution you won’t keep. I thought it was...
We are based on referrals. Why don’t we track them better?

We are based on referrals. Why don’t we track them better?

We are based on referrals. Why don’t we track them better? The majority of traffic coming through our doors is referral-based, whether stemming from online reviews or good neighborly advice from our existing customers. I personally love when a new customer tells...
Digital Inspections Won’t Increase ARO Unless…

Digital Inspections Won’t Increase ARO Unless…

Digital Inspections Won’t Increase ARO Unless… There are a lot of frustrated shops that go digital and expect an immediate increase in their Average Repair Order (ARO), but that just isn’t the case unless they are using the DVI (Digital Vehicle...
What is IoT?

What is IoT?

Personally, I hate acronyms. I think smart people create them just to frustrate simple people like me. IoT is the Internet of Things, not to be confused with IoE, the Internet of Everything, which is another subject. It is basically all physical things connected...
What does the automotive repair industry need most?

What does the automotive repair industry need most?

Training! That should be the end of this blog, and I should have nothing more to say than simply training. But, of course, I’ll go on.  Most people would tend to think I would’ve answered technology, but if you don’t have top people to run your...