Redefining CRM: Scheduling Is Not Self Service: Staying in the Loop Before the Next Visit
Staging the Next Visit This is the next installment in our Redefining CRM series, looking at how Client Relating Capability applies to the way shops handle scheduling. A great deal of emphasis is newly being placed on online schedulers. While the technology has been...
Redefining CRM: What Quality Control Really Protects: The Client Relationship
This piece continues our look at Client Relating Capability, the concept we introduced in Redefining CRM, and how it shows up in one of the most overlooked parts of a shop’s process. Autoflow provides the industry’s premier, dedicated Quality Control form...
Redefining CRM: Client Relationship Management, not Customer Retention Marketing
By Craig O’Neill, VP of Training, Autoflow Which CRM Are You Referring To? CRM is an acronym used routinely in shop owner conversations and in thread after thread on social media. “My CRM is _____.” “What is the best CRM?” “What CRM...
How Autoflow’s Rainy Day Folder Can Boost Revenue and Retention in Your Auto Repair Shop
Running a successful auto repair shop isn’t just about fixing vehicles; it’s about building trust, retaining customers, and maximizing revenue opportunities. One area that often gets overlooked is following up on deferred or declined work. That’s where the Rainy Day...Recent Posts
- Redefining CRM: Human Intelligence to the Exit: Why Technology Is the Tool, Not the Relationship
- Redefining CRM: Scheduling Is Not Self Service: Staying in the Loop Before the Next Visit
- Redefining CRM: What Quality Control Really Protects: The Client Relationship
- Redefining CRM: Client Relationship Management, not Customer Retention Marketing
- How to Get Technicians to Actually Use Your DVI Software (And Keep Using It)
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The texting update is substantially easing stress on our staff by providing a clear and concise method to communicate with our clients. No more struggling to locate the client and send a message. No more starting a new “job” to accept a payment for a client who isn’t on site.
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Kennedy Auto Solutions
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Autoflow is a vital tool for our business. It helps us to build trust and value with our customers by validating the repair and maintenance findings. It shows them the parts and places that we see when their vehicle is lifted off the ground. It also builds a strong record for their files with pictures and videos. The integration with Advance Automotive’s Virtual Vehicle program helps educate our customers as to why we recommend the services we recommend and what the repair or maintenance “does” to or for their vehicle. Thank you for developing and staying on top of this product that has supported our business growth since the beginning of our company.
Hannah Kennedy
Kennedy Auto Solutions
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